Roadside Event Specialist (Cox Fleet)

Job Description Anything can happen out on the road, and it’s a relief when you can count on someone for help. That's the kind of impact you have on our roadside service team. We’re looking for a detail-oriented Roadside Event Specialist II to join our team at Cox Automotive Fleet. In this position, you will play a crucial role in helping us provide best-in-class service to our customers by handling major events, campaigns, and maintaining the flow of open events. Interested in doing important work while having great work-life balance and benefits? Let’s talk! What’s In It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You’ll Do You will work with drivers, customers and service providers to handle large-scale maintenance and repairs. You will: Manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more. Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly. Ensure estimates are handled accurately. Communicate directly and effectively with customers, drivers, service providers and coworkers. Ensure customer protocol is being followed at the highest possible level. Ensure correct billing is selected and communicated with service provider. Who You Are You’re a skilled multitasker and problem-solver who is eager to make an impact. Here’s what else we’re looking for: High school diploma or GED and 3 years of experience in a related field (logistics, transportation, automotive technology). The right candidate could also have a different combination, such as an advanced degree or certification or 5 years of experience in a related field At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred. Proficient in Microsoft Office Suite for data entry, word processing and email. Great communication skills by phone, email and in person. Ability to handle multiple, high-priority projects. Work Arrangement: This position requires all work to be performed within the United States. This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC Help us keep the wheels turning and the engines humming. Join Cox today! #J-18808-Ljbffr