Area IT Support Specialist

Who We Are Charter Schools USA (CSUSA) is one of the largest and highest-performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA’s mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides academically rigorous education that equips students with real‑world readiness, prepared for college or career after graduation. With unwavering dedication to the success of students from every background, CSUSA is closing gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™. Job Purpose To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As an Area IT Support Specialist, you will maintain and support system availability of critical and non‑essential school systems, support IT needs of assigned regional schools as determined by the State IT team, and provide superior customer support to school administration, teachers, parents, and students per the support structure established by the State IT team. How You Will Impact Education Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others. Monitor support requests to determine larger-scale issues. Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners. Provide daily assistance within assigned regional area for end‑user support, including, but not limited to, computer hardware, software installation and upgrades, backups, and networking. Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment. Escalate support requests & issues as needed to State IT Escalation Team. Maintain disaster recovery and prevention procedures. Maintain and implement IT‑related documentation, SOPs, and best practice procedures. Be a technology liaison for schools, clients and vendors. Participate successfully in the training programs offered to increase the individual's skill and proficiency related to the assignments. Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team. Ensure adherence to best practice safety procedures. Review & stay current on developments, literature and technical sources of information related to job. Follow federal and state laws, as well as company policies. Required Qualifications And Skills Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company’s goals and strategic priorities. Works and interacts with staff and relates to individuals at all levels of the organization; sensitive to corporate needs, employee goodwill, and the public image. Ability to organize and manage multiple priorities. Ability consistently to be at work, arrive on time, follow instructions, respond to management direction and solicit feedback to improve performance. Strong customer orientation. Establishes excellent interpersonal skills between all constituents: courteous, professional, helpful, and demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Poise, tact and diplomacy are required. Demonstrates excellent oral (including presentations), written, interpersonal (active listening) skills and positive, professional phone etiquette. High performance teams and a strong team player. Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions. Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality. Job Requirements Relevant technical certifications such as A+, Azure AI‑900, SEC+, NET+, CCNA, etc. Bachelor’s degree in computer science, information systems or equivalent combination of education and experience. 2–5 years of experience supporting IT customers. Advanced knowledge and experience resolving hardware and software issues in an enterprise environment. Prior experience in a school environment is preferred but not required. Commitment to company values. Valid driver’s license and reliable transportation required to allow for support of regionally assigned schools. Such alternatives to the above requirements as CSUSA may deem appropriate and acceptable. May perform other duties as assigned. Work Environment Responsibilities Usual office working conditions. Physical Demands No physical exertion required. Travel within or outside of state. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. FLSA Overtime Category Job is exempt from the overtime provisions of the Fair Labor Standards Act. #J-18808-Ljbffr Charter Schools USA