Tier II Network & Systems Support Engineer

Job Description

Job Description

This position is located in Frederick, MD; not Hagerstown. Remote work is available three days a week while the remaining two days must be onsite. CES is a Managed Service Provider evolving toward AI-driven service provider is seeking a Tier II Network & Systems Support Engineer to join our team. This role is responsible for resolving support tickets, maintaining client infrastructure, and supporting day-to-day operations across wireless networks, virtualized servers, firewalls/VPNs, and Microsoft 365 environments. You'll work closely with our Tier I team on escalations and our Tier III engineers on larger projects, making this a great growth path toward a senior engineering role.

Engineer will be required to be onsite at least two days a week. The remainder may be remote work. After one year of employment, there is a potential for full time remote work.

Responsibilities

Troubleshoot and resolve escalated wireless networking issues (connectivity, access point configuration, coverage problems).

Provision and maintain virtual machines within existing hypervisor environments.

Apply and troubleshoot Fortinet firewall rule changes; monitor security alerts and escalate anomalies. Troubleshoot and maintain existing site-to-site and remote-access VPN connections. Troubleshoot and maintain Microsoft 365 tenant issues.

Established cybersecurity checklists and best practices; respond to and escalate security alerts. Serve as the escalation point for Tier I technicians on tickets beyond initial troubleshooting scope.

Assist Tier III engineers on larger infrastructure or migration projects as needed.

Requirements

1 year of hands-on experience in networking, systems administration, or MSP support

Working knowledge of wireless networking troubleshooting. Experience provisioning/maintaining VMs in a hypervisor environment (e.g., Hyper-V, VMware, or similar).

Familiarity with Fortigate or similar firewall platforms.

Experience supporting VPN connections (site-to-site and/or remote access).

General cybersecurity awareness and ability to follow security best practices.

Strong troubleshooting skills and ability to work independently on moderately complex issues. Good communication skills for client-facing support interactions.

MSP or multi-client environment experience a plus.

CES is a MSP based out of Frederick with clients located throughout the U.S. We focus on small to mid-size businesses and provide managed services from AI Video surveillance, Compliance assessments, AI Integrations, and Advanced Cybersecurity.

Company Description

CES is a MSP based out of Frederick with clients located throughout the U.S. We focus on small to mid-size businesses and provide managed services from AI Video surveillance, Compliance assessments, AI Integrations, and Advanced Cybersecurity.