Technical Support Engineer

Do you enjoy working across technical disciplines to solve real-world problems? Are you interested in supporting cutting‑edge large‑format scanning solutions in a global environment? Join Global Scanning, where we design, manufacture, and support industry‑leading scanners under our brands Contex and Colortrac, as well as through partnerships with Canon, HP and other OEM vendors. The Position As a Technical Support Engineer, you will be part of a global support team providing technical assistance to our distributors, who in turn support end customers. You will troubleshoot complex issues, guide service technicians, and contribute to continuous product improvement. Guiding service technicians through troubleshooting and repair processes Supporting distributors with product knowledge and solution development Testing scanners and software to deepen technical expertise Collaborating with R&D in Denmark on product improvements Occasionally traveling for on‑site support and training You will primarily work from our Chantilly, VA office while collaborating closely with global team members. Qualifications Strong technical background with hands‑on problem‑solving experience Ability to understand and troubleshoot complex systems Excellent communication skills and customer‑oriented mindset Organized and able to work independently Preferred skills: Experience with electronics, sensors, embedded systems, or mechanics Knowledge of IT infrastructure and networking Familiarity with Windows systems and file structures Basic programming knowledge (a plus) Experience with digital imaging or tools like Photoshop Hands‑on experience with mechanical or electrical repairs What We Offer A collaborative global support team (9 members worldwide) Exposure to international markets and technologies Close interaction with R&D, sales, and production teams Opportunities for travel and technical growth #J-18808-Ljbffr