Revenue Service Analyst

Fiduciary Operations Team Member

We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office.

This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation.

We will count on you to:

• You will be an essential part of a highly skilled team and collaborate with our client-facing colleagues.
• You'll attend a robust training program, including side-by-side, and on-the-job training. We will provide the knowledge required to be successful while learning our systems. This is not a sales position and you will not be asked to sell insurance. An insurance license is not required, although you're welcome to take the licensing exam for career development purposes.
• Effectively manage relationships with partnering departments and client-facing leaders/colleagues, to resolve discrepancies or escalations.
• Ensure revenue compliance to the compensation terms, corporate policies, client service agreements and invoicing procedures.
• Work directly with our client support team and utilize proprietary billing systems to provide timely and accurate invoices.
• Meet individual productivity, accuracy and timeliness metrics.
• Collaborate on process improvement strategies as well as participate in meetings and engagement activities.
• Remain current by understanding and following all Marsh compliance, professional and transparency standards.

What you need to have:

• One to three years' experience in a professional service environment
• Bachelor's Degree or relevant industry experience.
• Experience in Oracle platforms.
• Intermediate Microsoft Office proficiency: you will use Excel, PowerPoint and Outlook - knowledge of basic Excel formulas, pivot tables, and Outlook organization is beneficial.

What makes you stand out?

• Strong communication skills: you'll collaborate with client teams who are remote, so the ability to communicate effectively is key.
• Ability to multi-task to meet deadlines. This is essential to guarantee we're providing excellent service to our clients at their policy's renewal.
• Attention to detail is critical to ensure we're providing accurate information.
• Resourceful; ability and aptitude to conduct research. You don't mind digging when you need more information.
• Ability to navigate non-routine scenarios and articulate the issue and provide guidance to bring resolution.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.