Network Specialist

Insight Global

South Salem, NY

Job Description
Job Description
Role: Network Specialist
Duration: 7-month contract-to-perm
Location: Onsite, Katonah, NY/School District in Westchester County, NY
Must have a car and valid driver’s license
Must-Haves:
3-5+ years of IT support experience
Strong recent wireless network support and network incident troubleshooting experience
Experience with Microsoft Entra, Azure, and Intune
Level 2 hardware and software troubleshooting experience
Strong Windows PC support experience
Ticket queue management and ticketing system experienceboro
Ability to troubleshoot network connectivity and networking infrastructure
Strong communication, customer service, and willingness to learn
Ability to provide technical guidance to junior team members
Valid driver’s license and own vehicle
Plusses:
ServiceNow experience
Previous Genius Bar, Geek Squad, or similar customer-facing technical support experience
Experience supporting an educational environment
IT experience gained while working at a college/university
Day-to-Day:
Handle 100% Level 2 IT support for a school district
Resolve approximately 8-14 ServiceNow tickets per day
Support executives, teachers, staff, and students
Troubleshoot wireless and general network connectivity issues
Maintain/troubleshoot routers, switches, servers, and web filters
Support group policies and imaging
Troubleshoot desktop PCs, printers, smartboards, phones, software, and applications
Provide technical direction and guidance to Junior Network Specialists
Participate in summer projects, including technology rollouts, migrations, and upgrades
Communicate technical issues and solutions clearly to end users
Job Description:
Insight Global is seeking a Network Specialist for a top education services client. This candidate will provide hands-on Level 2 IT and network support within a school district in Westchester County, NY, supporting staff, students, teachers, and executives. The Network Specialist will resolve ServiceNow tickets, troubleshoot wireless and network connectivity, support routers, switches, servers, Windows PCs, printers, smartboards, and other end-user technology, while also providing technical guidance to junior team members. This is a highly visible, customer-facing opportunity offering exposure to both day-to-day support and larger technology rollouts, migrations, and upgrades.

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Vacancy posted 3 days ago

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