Customer Service Representative (Full-Time)

About the role: This opportunity is with a well-established local credit union that focuses on providing excellent service and support to its members. In this role, you would handle inbound calls, assist with everyday banking needs, answer account-related questions, and help resolve member concerns in a fast-paced, team-oriented environment. The role is temporary and is expected to last through January. Responsibilities: Handle a high volume of inbound member calls (60–100 per day) in a fast-paced call center Answer account questions, process transfers, and provide balance information Walk members through online banking setup and other in-depth requests De-escalate upset callers with empathy and professionalism Return missed calls to members Complete light administrative tasks, including printing and mailing documents Learn internal banking systems and take calls independently within 2–3 weeks Qualifications: High-volume call center experience required Banking or financial services experience is a plus Strong de-escalation and customer service skills Able to multitask and stay composed during a steady flow of back-to-back calls Reliable attendance and punctuality Positive, professional, team-first attitude Available every other Saturday Must pass background and credit checks Schedule: Monday–Friday, with shifts between 8:30 AM and 6:00 PM, plus every other Saturday from 9:00 AM–12:15 PM. Weekday hours are adjusted to keep the schedule within 40 hours per week.