General Manager

Position Overview:

The General Manager (GM) is the leader of their restaurant, focused on profitability, Heartfelt Guest Service, people development, and operations. GMs have overall responsibility for the daily operations of a single restaurant within established guidelines and requirements for food cost, labor, controllable costs, staffing, utilities, and sales growth. GMs typically operate under the direction of a District Manager and directly manage a team of an Assistant Manager, Shift Leaders, and Team Members.