Asset Protection Detective, Mall of New Hampshire - Full Time

Job Description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect our customers, colleagues, and business.

Why This Role Matters

Asset Protection Detectives play an important role in reducing loss while maintaining a safe and welcoming store environment. Through training, observation, investigation, and de-escalation, this role helps protect company assets, support colleagues, and ensure customers can shop with confidence.

How Our Asset Protection Colleagues Spend Their Day… 

• Our colleagues begin each day energized and ready to make an impact . They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence. 

• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. 

• And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found  here .

What To Expect

• Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends.

• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.

• Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.

• Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings.

• Support team readiness by training colleagues on protocols that help protect company assets.

How You’ll Make an Impact

• Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity.

• Use surveillance techniques to support the apprehension of shoplifters and dishonest employees, while following company policies and legal requirements.

• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.

• Prepare timely and accurate reports related to theft incidents, investigations, audits, and assigned activities.

• Build strong partnerships with store colleagues, Asset Protection leaders, and law enforcement to support investigations and shortage reduction.

• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.

• Testify in court for criminal and civil cases, as needed.

• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.

• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills That Matter

Must Have

• Ability to observe, identify, and respond to suspicious activity in a retail environment.

• Strong communication skills with the ability to partner effectively with customers, colleagues, leaders, and law enforcement.

• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.

• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.

• For jobs in New York, a current New York State Security Guard License is required.

Nice to Have

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.

• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.

• Experience using surveillance systems, reporting tools, or investigative technology.

• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Physical Activities You Will Perform

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

• Position requires prolonged periods of standing/walking around store or department.

• May occasionally involve reaching above eye level, stooping, kneeling, or crouching. 

• Must be able to apprehend shoplifters. 

• Ability to sustain long periods of time enclosed in surveillance areas. 

• Frequently lift/move up to 30lbs.

• Requires close vision, color vision, and ability to adjust focus.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.