Spa Concierge / Woodhouse Day Spa Granger

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Spa Concierge Position Classification: Full-Time

Shift: Various Must be available to work weekends and some holidays. Must have the flexibility to work Sundays.

About Woodhouse Spa: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

As a Spa Concierge, you are the first and last impression for each guest who enters the spa. You are a critical team member in delivering a service that exceeds expectations, ensuring every guest's journey is seamless, memorable, and enjoyable from start to finish.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Is a steward of the Woodhouse brand and strictly adheres to Woodhouse standards.
• Serves as primary support for the spa's manager, therapists, and guests to ensure smooth operations.
• Creates a memorable experience by providing a warm welcome, introducing guests to the locker room and amenities, and managing the "small details" like favorite drinks and special occasions.
• Manages guest communications, including answering incoming calls, listening to guest needs to schedule appointments, and providing expert service recommendations.
• Partners with therapists to increase guest retention and retail sales by scheduling follow-up appointments during checkout.
• Drives sales and awareness by educating guests on specialized products and luxury services.
• Processes transactions, including collecting payments for services and managing daily closing procedures.
• Navigates change management, showing the ability to pivot and maintain professionalism in a fast-paced environment.
• Maintains a sanitized environment, ensuring the concierge area and guest transition zones are clean, orderly, and inviting.
• Ensures consistent attendance, which is required to perform the essential functions of this position.

Education and experience: High school diploma or equivalent required. Leadership experience in a similar role or front-office operations. Previous customer service and telephone reservations experience. Computer proficiency is essential; familiarity with Book4Time software is preferred. Basic accounting skills for managing daily financial reports and closing duties.

Skills and abilities: Professionalism: Ability to maintain a calm, professional demeanor while interacting with guests in a luxury spa setting. Sales Mindset: Comfortable driving company sales goals and initiatives through guest education. Language Skills: Proficiency in the English language (reading, writing, and verbal) to communicate effectively with guests and team members. Collaboration: Must work well with other Team Members and Managers to provide a unified guest experience.

Physical demands: Ability to stand and bend over for extended periods of time. Ability to lift up to 45 lbs. High energy levels to manage guest flow throughout a full-time shift.