Certified Pharmacy Technician Level II (8)

Certified Pharmacy Technician II

Working under the general supervision of a licensed pharmacist, the Certified Pharmacy Technician (CPhT) will assist in all aspects of pharmacy function permissible under their Oregon Licensure to support the mission of Klamath Tribal Health & Family Services (KTHFS) Pharmacy to provide high quality patient care. This will include, but not be limited to, prescription order entry, billing, filling, labeling, reconstituting, and dispensing; along with helping to maintain the perpetual inventory, updating patient & provider profiles, providing customer service in person & on the phone, and performing various administrative tasks. These services are provided to eligible patients primarily at KTHFS locations, but also in homes, schools, alternate job sites, and other community locations within the Klamath Tribes' Service Unit. The CPhT level of II is based on experience, duties, responsibility and ability to achieve all the requirements of CPhT II in addition to those of CPhT I.

Major duties and responsibilities include:

• Recognizing training and experience limitations to not "overextend" themselves when matters are more appropriately handled by a pharmacist.
• Performing pharmacy clerk duties in a timely manner including answering phones/transferring calls, receiving prescriptions & refill requests, greeting & communicating with patients, answering routine and procedural questions, dispensing medications, and other clerical functions.
• Performing the counting, measuring, packaging, compounding, reconstituting, labeling, and/or unit dosing of prescriptions for final check by Pharmacist.
• Independently performing all aspects of medication orders for departments and other entities following the Standard Operating Procedure (SOP)
• Accurately entering and processing prescriptions by reviewing prescription orders and patient medication profiles to assist the Pharmacist and ensure medication safety and appropriateness.
• Assisting Pharmacists with ensuring patient, provider, and drug information is accurate within the pharmacy system.
• Independently performing all aspects of home delivery preparation for eligible patients.
• Assisting with inventory maintenance, ordering, and removal of recalled or expired pharmaceuticals and other supplies from the pharmacy stock according to (SOP).
• Performing third party reimbursement functions including billing, rebilling, submitting prior authorization requests, and assisting with pharmacy audits.
• Communicating with patients, caregivers, and other health care professionals, regarding pharmacy and other services in person, on the phone, or through email & messaging according to the KTHFS & Pharmacy SOPs and in compliance with patient privacy regulations.
• Understanding and following all KTHFS and Pharmacy departmental policies and SOPs. Assisting with drafting, reviewing & updating pharmacy SOPs to improve operations.
• Assisting in maintaining a clean, professional, and organized working environment.
• Helping develop and implement orientation, ongoing training & coaching, and proficiency assessments for Pharmacy staff within scope of professional credentials.
• Independently performing all aspects of medication prepacking for point-of-dispensing by providers at locations outside of the pharmacy assuring all regulatory and record keeping aspects are completed.
• Assisting with quality assurance/quality improvement activities through planning, testing, monitoring, and reassessing stages.
• Being called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes' broader functions, including but not limited to, assisting during Tribal sponsored cultural, traditional, or community events that enable the successful operation of programs and practices of The Klamath Tribes as aligned with The Klamath Tribes' Mission Statement. Some of these tasks may be scheduled outside of regular work hours, if necessary.

Supervisory controls include:

The immediate supervisor is the Pharmacy Manager. Work is assigned in terms of goals, objectives and basic priorities. After initial training, work is performed independently with pharmacist oversight. Assignments are performed according to Policy and Procedures set forth in the Pharmacy and other KTHFS SOPs. New assignments will be provided in detail, as well as changes in current procedures. Major or new issues should be referred to the Pharmacy Manager. Work will be checked for accuracy, adequacy, and timeliness.

Knowledge, skills, abilities include:

• Possess basic knowledge of Federal and State regulations regarding Pharmacy operation.
• Ability to perform work and accomplish tasks by following specific Pharmacy Department and general KTHFS policy and SOPs to accomplish Pharmacy Department priorities.
• Must be able to communicate effectively both orally and in writing with patients, caregivers, Pharmacy personnel, and other Health Care Professionals.
• Possess strong public and interpersonal relationship skills. This is the ability to meet and deal with a variety of individuals exercising cultural awareness, tact, diplomacy, and mature judgment. Must be able to greet and deal with the public in a pleasant, courteous, and professional manner including times of stressful situations.
• Must possess the ability to function effectively under time constraints or when multiple tasks are required.
• Must attain the skills and abilities required to operate prescription pharmacy computer systems.
• Ability to use pharmacy ordering systems and to understand procurement SOPs.
• Skill and ability to operate a computer/word processor in order to accomplish assignments in a proficient manner.
• Ability to maintain strict confidentiality of medical records and adhere to the standards for health record-keeping, HIPAA and Privacy Act requirements. Must maintain strict confidentiality of patient privacy and program information.

Qualifications, experience, education include:

• Minimum qualifications: Failure to comply with minimum position requirements may result in termination of employment.
• Required to possess a High School Diploma or Equivalent (Must submit copy of diploma or transcripts with application.)
• Required to possess Pharmacy Technician Certification Board (PTCB) or National Health Career Association (NHA) pharmacy technician certification.
• Required to possess Oregon Certified Pharmacy Technician Licensure (Must submit a copy of certification with application.)
• Required to have at least 3 years' experience as a CPhT at KTHFS or KTHFS equivalent experience. Other CPhT experience is 50% KTHFS equivalent, other medical experience is 25% up to 1 year KTHFS equivalent, CPhT Certificate program is 1 year KTHFS equivalent.
• Required to be free from exclusion from providing Federal health care benefits including Medicare and Medicaid as per the Federal OIG and GSA exclusion lists.
• Required to receive training specific to the detection, correction, and prevention of Fraud, Waste and Abuse in the delivery of Medicare and Medicaid benefits. Training shall be performed within 30 days of hire and at least annually thereafter.
• Required to complete in a timely manner other standard annual required training for health care workers or any training required by KTHFS such as Blood Borne Pathogen, HIPAA Privacy and Security, and others as deemed necessary.
• Required to be able to stand and walk around a busy pharmacy at least 80% of the time.
• Required to submit to annual TB skin testing and adhere to KTHFS staff immunization policy in accordance with the Centers for Disease Control immunization recommendations for healthcare workers.
• Required to submit to a background and character investigation, as per Tribal policy. Following hire must immediately report to Human Resource any citation, arrest, conviction for a misdemeanor or felony crime.
• Required to acquire and maintain BLS certification within 180 days of hire; strongly recommend certification within 90 days of hire, probationary period will be extended for a maximum of 180 days pending certification.
• Required to accept the responsibility of a Mandatory Reporter in accordance with the Klamath Tribes Juvenile Ordinance Title 2, Chapter 15.64 and General Council Resolution #2005 003, all Tribal staff are considered mandatory reporters.
• Required to submit to pre-employment alcohol and drug testing and occasional random testing.

Preferred qualifications include:

• Positive working experience with Native Americans in a related field.
• Prior volunteer work, education, training or experience in a related allied health field.
• Possess additional Pharmacy Technician Certification Board (PTCB), American Society of Health-Systems Pharmacy (ASHP) or similar certifications such as Billing and Reimbursement; Hazardous Drug management; Supply Chain and Inventory management; etc.

Indian Preference:

Indian and Tribal Preference will apply, as per policy. (Must submit tribal documentation with application to qualify for Indian Preference).

This position description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.