Medical Assistant, Adult Health

Overview

The Medical Assistant (MA) supports the mission of People's Community Clinic by helping ensure that patients are served in a manner that enhances their dignity and welfare and that clinic resources are used efficiently and in accordance with People's Community Clinic policies and risk management protocols. This position works as a member of a care team to coordinate patient care and support patients and families in self-management, self-efficacy, and behavior change. Care team members are expected to assess and manage the health needs of the patient population and to communicate effectively with all patients, especially vulnerable populations. 

North Clinic Location: 1101 Camino La Costa, Austin, TX 78752 

Compensation: $22.00 - $25.25 per hour based on experience and qualifications.

Schedule: Monday- Friday: 7:45am-5:00pm. This position requires employee to work at least one evening clinic per week (Monday, Tuesday or Thursday), the schedule will be adjusted to 11:45am-8:00pm in place of the standard day time schedule. Other schedules may be consider based on operational needs. 

Responsibilities

Under the supervision of the Medical Assistant Supervisor, this individual’s primary job responsibilities include:

Work as a member of the health care team to assure excellent patient care:

• Greet patients and escort them to the assigned examination room
• Document appropriate history, vital signs, and chief complaint for visit type
• Prepare the patient for the appropriate visit type
• Assist the provider during treatment and/or procedures
• Administer and store medications according to clinic policy
• Make referrals as appropriate and necessary, as per procedure
• Collect lab specimens and escort patients to the lab
• Administer immunizations and injections as appropriate and requested
• Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements.
• Adhere to HIPAA guidelines.

Ensure exam room readiness and adequacy of tools, instruments, and exam area supplies, including:

• Maintaining proper inventory and stocking the exam/treatment room with supplies, instruments, and equipment
• Following risk management protocols in the exam room environment
• Cleaning and disinfecting non-consumable instruments according to established procedures
• Maintaining order and cleanliness of nursing station, chart areas, utility rooms, and examination rooms.

Assist nursing personnel in administrative/clerical duties by:

• Assisting in locating patient referral resources
• Assisting in follow-up paperwork
• Ensuring all in-house labs are entered into EMR
• Answering exam area telephone when available and routing calls to appropriate personnel
• Retrieving charts for callback as needed
• Notifying patients of lab results following People's Community Clinic procedures.

Qualifications

Education:

• High School Diploma/GED

Experience:

• Successful completion of Medical Assistant Externship.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of protocols for MAs relating to patient care, provider assistance, exam rooms, and records maintenance

• Bilingual in English/Spanish preferred
• Excellent customer service skills and ability to interact effectively with a diverse population
• Self-starter; able to work with minimal supervision
• Strong oral and written communication skills
• Patient, flexible, and able to juggle multiple priorities in a fast-paced environment

Certificate/License:

Certification must be completed within the first 90 days of employment and may be reimbursed by People's Community Clinic. 

• • Medical Assistant Certification
  • CPR Certified

Knowledge, Skills, and Abilities:

• Bilingual in English/Spanish preferred
• Demonstrated knowledge of protocols for MAs relating to patient care, provider assistance, exam rooms, and records maintenance
• Excellent customer service skills and ability to interact effectively with a diverse population
• Self-starter; able to work with minimal supervision
• Strong oral and written communication skills
• Patient, flexible, and able to juggle multiple priorities in a fast-paced environment

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.