Client Services Coordinator

Job Description

Job Description

We are looking for a Client Services/ Account Management Coordinator to support customer accounts and help ensure service needs are handled efficiently in New Palestine, Indiana. This Contract position is ideal for someone who enjoys account management, delivering responsive service, coordinating details across teams, and building positive client relationships. The person in this role will serve as a key point of contact for service-related questions, helping customers and clients navigate issues while keeping communication clear and organized. Responsible for managing relationships with commercial customers that rent or purchase waste management equipment, while serving as the primary point of contact for service and support needs.

Responsibilities:

• Coordinate maintenance visits and service calls for compactor equipment, ensuring appointments are arranged accurately and completed on schedule.
• Handle inbound and outbound service call and service emails
• Respond to customer questions and concerns, guiding clients through service issues and helping drive practical resolutions.
• Document client communications, service activity, and open requests in company systems with a high level of accuracy.
• Partner with technicians and internal service personnel to keep repair needs moving forward in a timely and effective manner.
• Explain recommended operating and upkeep practices so customers can use compactor units safely and reduce recurring service problems.
• Follow up after service interactions to confirm concerns have been addressed and satisfaction levels remain high.
• Work with leadership to spot service gaps, recommend process enhancements, and improve the overall customer experience.
• Maintain tracking tools and service-related lists, including repair history records and supporting spreadsheets.
• Answer customer inquiries via phone and email.
• Investigate billing, service, delivery, and equipment concerns and resolve issues related to equipment operations.
• Ensure a positive customer experience by serving as the primary contact for assigned customers.
• Build and maintain strong client relationships.
• Conduct regular follow-ups to ensure customer satisfaction and address customer concerns and resolve issues promptly

• Experience in account management, customer service coordination, or a similar client-facing support role.

• Strong communication and relationship-building skills with the ability to manage inbound and outbound customer interactions effectively.

• Proficiency with CRM platforms such as Salesforce and confidence working in databases and recordkeeping systems.

• Solid organizational skills with close attention to detail in data entry, account updates, and documentation.

• Ability to manage multiple priorities in a fast-paced environment while remaining dependable and self-directed.

• Sound judgment, discretion, and a commitment to handling customer information with integrity and confidentiality.

• Comfort using technology to improve workflows and contribute to more efficient service processes.