Senior Quality Initiatives Manager

About this Position
Colorado Community Health Network is seeking a Senior Quality Initiatives Manager to join its Quality Initiatives Division (QID). The Senior Quality Initiatives Manager leads assigned initiatives to advance the division's work. This can include planning and providing practice facilitation, training, and technical assistance to support Community Health Centers (CHCs); creating an environment of peer learning for CHCs and QID staff; managing multiple projects within the division; and thoughtfully engaging with partners to represent CCHN and CHCs. The Quality Initiatives Division staff strive to be responsive, creative, and flexible in responding to Community Health Center needs. This position reports to the Quality Initiatives Director and is expected to collaborate on division strategy and management.

Essential Duties/Responsibilities

1. Leads development and implementation of the Rural Integrated Care Collaborative by providing training, technical assistance, and practice coaching to Community Health Centers (CHCs).
2. In collaboration with the Quality Initiatives Director, manages day-to-day needs of QID programs, including staffing planning, deliverable tracking, budgeting and expenditure tracking, monitoring deadlines, contract management, and implementation activities.
3. In partnership with Quality Initiatives Division (QID) staff, uses subject matter expertise, feedback from CHCs and partners, and QID team needs to inform QID’s strategic direction, in alignment with CCHN’s Strategic Plan.
4. In collaboration with the Quality Initiatives Director, support the sustainability of QID programs through fundraising planning, grant writing and reporting, and partner relations.
5. Develops, coordinates, and implements CHC training and technical assistance (T/TA) opportunities focused on integrated medical, dental, and behavioral health care, team-based care, quality improvement, maternal health, rural health, and other topics. T/TA modalities include practice facilitation, small and large-scale trainings, one-on-one support, and peer learning conference calls.
6. Has or develops expertise and serves as a resource to others on topics such as medical, dental, and behavioral health integration, clinical quality improvement, team-based primary care, and/or maternal health.
7. Leads or supports peer groups of CHC staff, as assigned.
8. In collaboration with the Quality Initiatives Director and the Vice President of Quality and Operations, represents CCHN, QID, and CHCs in state and national partnerships and stakeholder meetings, and reports back recommendations and implications for CCHN and CHCs.

Other Duties/Responsibilities
1. Contributes to overall leadership within CCHN by demonstrating CCHN’s values, collaborating across divisions, participating in internal teams, and creatively serving CHCs.
2. Assumes other responsibilities as assigned by the Quality Initiatives Director or Vice President of Quality and Operations.
3. Reports corporate compliance concerns to CCHN’s Corporate Compliance Officer; any CCHN employee who reports a compliance concern in good faith is protected by law from retaliation.
Note: Employees are held accountable for all duties of this job.

Job Qualifications:
Knowledge, Skill, and Ability:
1. Ability to think critically and strategically, problem solve, and practice solution-based thinking in a rapidly changing environment.
2. Ability to work remotely and manage time and tasks with minimum supervision.
3. Ability to speak in front of groups, facilitate meetings, and present and interpret complex information to multiple audiences in person and virtually, including to audiences that include CCHN and CHC leadership.
4. Ability to work as a team member and work effectively with diverse groups.
5. Ability to build rapport, credibility, and trust with CHC staff, providers, and leadership.
6. Ability to develop grant budgets, monitor grant information, and use budget information to make programmatic decisions.
7. In-depth knowledge of medical, dental, and behavioral health integration, team-based care, primary care clinical operations, practice transformation, and quality improvement.
8. Knowledge of the health care safety net and public health landscape in which CHCs operate.
9. Proficient in Microsoft Office, Microsoft Teams, and Zoom software.
10. Fluency in written and spoken English.
11. Proficient written and oral communication skills.
12. Ability to travel. This position will require six to nine in-state overnight trips per year and one to two out-of-state trips per year, along with travel to meetings in Metro Denver or along the Front Range. Travel frequency is subject to change based on CCHN Leadership Team or programmatic needs.

Experience:
1. At least five years of professional experience in a relevant field such as primary care clinical, quality improvement, or clinic operations work or public health management; with a preference for Community Health Center, rural health center, or other safety net experience.
2. Experience with at least one of the following areas preferred:
a. Integrated care, specifically related to medical, oral health, and behavioral health
b. Rural health care delivery systems
c. Community Health Centers or Primary Care Associations
d. Group facilitation, practice coaching, health care practice transformation, and facilitating peer learning
e. Health care quality improvement.
3. Demonstrated professional and current experience leading a project from inception to implementation, including managing contracts and tracking deliverables.

Training/Education: Bachelor’s degree in a related field such as public health or health care management, preferred. At least five years of experience in a relevant field, such as primary care, public health management, or Community Health Center setting, will be considered in lieu of a degree.

Working Environment and Physical Activities
The person holding this position must reside in Colorado. All employees are expected to work in person at least 20% of the time and are encouraged to work in the CCHN offices at 600 Grant Street, Denver, CO, more frequently. In person is defined as CCHN's office or attending in-person meetings, trainings, conferences, etc.

To Apply:
Only complete applications will be considered. To submit an application, send the following two documents to View email address on thenonprofitnetwork.org. A complete application will include:
1) A brief cover letter, with contact information, that describes how your previous work and/or personal experience(s) will contribute to your success at CCHN as a Senior Quality Initiatives Manager. What is most intriguing or exciting about this position?
2) Resume