Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
Since opening the agency in 2018, we've grown into a team of 10 professionals who are committed to helping customers while supporting one another along the way.

One of the things I'm most proud of is the culture we've built. We're a close-knit team that genuinely enjoys working together. From team outings to everyday collaboration, we strive to create an environment where people feel valued, supported, and connected. Outside of work, I enjoy spending time with my family and believe strong relationships are the foundation of success.

We're looking for people who are self-motivated, driven, and eager to grow. The individuals who thrive here are adaptable, coachable, and always looking for ways to improve. Whether you're interested in advancing your career or increasing your earning potential, we're looking for someone who is hungry for success and willing to put in the work to achieve it.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jake Johnston - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.