Senior Renewals Specialist

Location: State College, Pennsylvania, United States Remote Eligible: Candidates within 50 miles of State College, PA, or in OH, NC, FL, GA, TX. Senior Renewals Specialist Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts. Impact You’ll Make Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) Strengthen customer relationships by aligning solutions to business needs Partner across teams to ensure seamless and successful renewal outcomes What You’ll Do Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context Identify risk indicators early (such as usage trends or pricing challenges) and proactively drive remediation efforts Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn Expand account impact by engaging with champions, end users, and economic buyers Communicate value clearly and act as a trusted advisor to help customers succeed Drive Renewal and Growth Opportunities Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more Close renewals independently while protecting and expanding recurring revenue Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results Work collaboratively across the territory to support broader expansion opportunities Operational Excellence & Compliance Adhere to company policies on contracts, cybersecurity, and customer data protection Keep CRM renewal records and forecasts accurate and ready for audit Partner with internal teams to resolve billing and AR issues that could impact customer experience Deepen expertise in our products, industry trends, and competitive landscape Embrace ongoing professional development through coaching, tools, and training Partner with your manager to build and execute an Individual Business Plan focused on measurable growth Demonstrate a growth mindset, tenacity, and commitment to excellence Serve as a role model for accountability, resilience, and results Who You Are You thrive in customer-centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals. Core Strengths We Value Self-Development — You seek challenges and opportunities to grow Action Orientation — You move with energy and urgency Accountability — You own outcomes and follow through Results-Driven — You deliver, even in tough situations Collaborative — You build strong cross-functional partnerships Effective Communicator — You tailor your communication to resonate with different audiences Resilient — You rebound from setbacks and stay focused on results What You’ll Bring Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy Strong understanding of subscription contracts, pricing models, and value-based customer negotiations Comfortable leading multi-stakeholder conversations and cross-functional initiatives Familiarity with business intelligence or analytics platforms Benefits Health Insurance: Medical, Dental, and Vision Insurance provided at no cost for full-time employees upon hire; low co-pay pharmacy benefit and affordable family coverage plan available. Life Insurance: Group Term Life Insurance at no cost for full-time employees at three times employee base salary; opportunity to purchase voluntary life insurance. Retirement Planning: 401(k) Retirement Plan with T. Rowe Price provided; company matches dollar for dollar up to first 6% of employee contribution; fully vested upon hire. Paid Time Off: Paid holidays and 4 weeks of annual paid time off; time off increases one week every five years. Professional Development: Tuition and related expenses assistance for higher education and other professional development. Flexible Spending Account: Medical and Dependent Care Reimbursement Accounts; Parking and Transit pre-tax deductions. Hybrid Work Schedule: Hybrid work model for eligible positions. Premium Benefits: Onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room, and golf simulator at State College headquarters. EEO Statement Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. #J-18808-Ljbffr