Customer service representative

The Customer Service Representative is a key member of the support team, responsible for delivering exceptional service to retail partners, distributors, contractors, designers, and end-consumers. This role ensures a smooth customer experience by providing product knowledge, resolving inquiries, supporting order processing, and coordinating with internal teams such as sales, logistics, and technical support.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced manufacturing and distribution environment. The best CSR are in constant contact with Customers/Representatives and the key to a great experience.

salary: $52,000 - $52,000.01 per year
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

• Serve as the primary point of contact for phone, email, chat, and portal-based customer inquiries.
• Provide timely and courteous assistance regarding product information, inventory availability, pricing, warranty terms,
• Enter, review, and track orders in the ERP system (e.g., SAP, NetSuite, Microsoft Dynamics).
• Monitor order progress from confirmation to fulfillment, proactively resolving delays, backorders, or shipping issues.
• Communicate delays and shipments effectively to both Customers and Agency Representatives
• installation guidance (non-technical), and order status updates.
• Maintain strong understanding of decorative lighting, ceiling fans, accessories, and finishes.
• Provide alternative solutions and assist customers in selecting appropriate products based on style, application, and performance needs.
• Investigate and resolve customer issues efficiently while maintaining brand reputation.
• Escalate product or system-related issues to technical support or engineering teams as needed.
• Work closely with the sales team to support key accounts, promotions, and project opportunities.
• Prepare service reports including order accuracy, response times, claim patterns, and customer satisfaction metrics. Required
• 3+ years of customer service experience, preferably in manufacturing, distribution, home improvement, lighting, or consumer goods.
• strong communication skills, both written and verbal.

Skills

• Active Listening
• Telephone Etiquette
• Follow-up
• Empathy
• Excel
• Patient Support
• Basic Computer Skills
• Customer Service
• Customer Relations
• CUSTOMER ORDERS/SALES

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.