People Operations Generalist

Job Type


Full-time

Description

IDOC Labs - Three Rivers Optical has proudly served independent eye care practitioners since 1969. As a fully integrated optical lab, we combine cutting-edge digital technology with a deep understanding of our customers' needs. Our commitment to innovation, quality, and personalized service sets us apart and drives everything we do.


We are seeking a hands-on People Operations Generalist to support day-to-day HR functions in a fast-paced manufacturing environment. This role serves as a trusted partner to employees and supervisors, with a strong focus on employee relations, compliance, and people support, while also contributing to recruiting, onboarding, training, and performance management.

This individual will play a key role in fostering a respectful, engaged, and high-performing workplace culture and will serve as a champion for building and sustaining a Great Place to Work environment across both lab and field teams.

Requirements

Employee Relations & People Support

• Serve as the first point of contact for employee questions and workplace concerns
• Partner with supervisors to address performance, attendance, conduct, and conflict resolution
• Provide coaching to leaders on communication, people management, and policy application
• Support investigations and ensure consistent, fair, and well-documented outcomes
• Assist with disciplinary actions and terminations in compliance with policy and law

Operations & Workforce Support

• Provide on-site HR support for hourly and salaried manufacturing employees
• Support remote operations for the Arizona lab location, including periodic travel (up to 20%)
• Partner with leadership to balance production needs with strong people practices
• Promote safety, engagement, and accountability on the production floor

Talent & HR Administration

• Support recruiting efforts including job postings, screening, and interview coordination
• Coordinate onboarding to ensure a positive new hire experience
• Maintain HRIS data accuracy and employee records
• Assist with benefits administration and employee inquiries
• Track and report HR metrics (turnover, attendance, hiring data)

Training & Development

• Support onboarding and ongoing training initiatives
• Identify development needs within the manufacturing environment
• Assist in coordinating leadership and compliance training

Compliance & Engagement

• Ensure compliance with federal, state, and local employment laws
• Support consistent policy administration
• Lead employee engagement initiatives, surveys, and recognition programs
• Participate in HR projects and continuous improvement efforts

Qualifications

• 5+ years of HR Generalist or People Operations experience (manufacturing preferred)
• Strong background in employee relations and workforce support
• Bachelor's degree required; PHR or SHRM-CP preferred
• Working knowledge of employment laws and HR best practices
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel up to 20% (overnight)

Core Competencies

• People-first mindset with a strong team orientation
• High integrity and ability to build trusted relationships
• Sound judgment and discretion with confidential information
• Strong conflict resolution and problem-solving abilities
• Adaptable, resilient, and comfortable with change
• Collaborative, solution-oriented approach
• Highly organized with strong attention to detail
• Reliable, accountable, and deadline-driven

Work Environment

• Monday-Friday, typically 8:00 AM - 5:00 PM
• On-site in an optical lab/manufacturing setting
• Fast-paced, deadline-oriented environment