Assistant Operations Manager

Select how often (in days) to receive an alert: There’s a Place for You at Summit Electric Supply. A career at Summit Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building – you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. Reports to: Operations Manager Role Summary The Assistant Operations Manager partner with the Operations Manager to provide strong leadership of the operational functions ensuring that the Service Center has the capacity, efficiency, and cost-to-serve characteristics necessary to meet Summit’s business objectives and the demands of Summit’s customers. This role will give direction to branch operational functions including counter sales associates and administrative associates. Principal Accountabilities (essential job functions) Work with local sales leadership to establish and monitor a disciplined sales process establishing key metrics for outbound calls, quoting, and orders for counter and inside sales that drives profitable growth. Full responsibility for strategies including open houses, promotions, and customer training that grows share for Summit’s counter. Make recommendations to leverage Summit’s counter and operational capabilities in innovative and creative ways that create competitive advantages and provide additional revenue streams for Summit. Review sales and financial reporting related to key metrics including sales activity, customer contact and follow-up frequency, gross margin, pricing, inventory, overstock and dead stock, and customer satisfaction data (NPS) making recommendations in line with driving sales performance, reducing cost-to-serve, and maximizing gross margin. Coordination and Supervision Provide leadership for Summit’s counter sales and service center administrative functions. Lead by example to instill Summit mission and values. Provide training, coaching, and accountability for associate performance to achieve overall operational effectiveness. Participate in hiring, training, disciplining, rewarding and terminating team members. Coordinate Service Center associate development and new associate onboarding in key areas including systems proficiency, sales skills, product knowledge (including lunch and learns), and understanding of and compliance with Summit Way processes and procedures. Maximize profitability by ensuring the optimization of customer special pricing agreements (SPA), conducting analysis of SPA utilization and working with vendors to negotiate preferential new agreements and the renewal of existing agreements. Coordinate local purchasing and transfers from other service centers in order to reduce product costs, support preferred supplier programs, and reduce/eliminate dead and obsolete inventory. Responsibility for product returns, credits, and return material authorizations (RMAs). Coordinate team and individual metrics setting in alignment with Summit’s overall business objectives, operational initiatives, and the market sales plan and budget. Communicate effectively and frequently with all direct reports regarding goals, expectations and other work-related issues. Create motivational programs to support gains in key performance metrics. Essential Qualifications and Experience 5 years or more of proven successful experience in wholesale distribution sales or operations, or comparable experience with Summit or a similar organization. Demonstrated ability to manage, develop, and motivate teams. Ability to recommend and implement structure and key performance metrics that drive business results. Demonstrated competency in driving process improvements. Experience with Lean, 5S, or Six Sigma preferred. Highly effective user of ERP systems (preferably SAP) and BI tools. Strong customer service orientation – both external and internal. Proven track record of systematically recruiting and developing talent in organizations. Unwavering commitment to Summit values and mission. Positive, “whatever it takes” attitude toward work and career with Summit Beneficial Skills and Experience Bachelor’s degree in Supply Chain, Industrial Distribution, Business, Finance, or equivalent. Previous successful experience in SAP. Extensive familiarity with Summit’s suppliers and knowledge of products purchased by Summit’s customers. Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC). Significant customer service experience in the electrical distribution industry. Reporting to the position: Could include Counter Associates, Operations Assistant, Receptionist, Warehouse Lead (Will Call) FLSA Status : Exempt This job description does not represent an inclusive list of all duties encompassed in this position, but rather serves as a tool to assist the Associates in this position. The existence of this job description, or any other job description, does not in any way negate Summit’s “at will” employment status. The President of Summit Electric Supply is the only person who may elect to modify or delete this job description at any time upon giving notice to the Associate Services Director to do so. What We Offer You We offer great family-friendly benefits to full-time associates: Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Referral Program Employee Assistance Program (EAP) Summit Electric Supply offers tuition reimbursement, and earned wage access. We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr