Operations Specialist II

Job Description

Job Description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. 

Position Summary

• This position is full time remote
• This position is responsible for requesting, following up, and billing fee approval for the Florida team
• Utilize reports and client system steps to process fee requests
• Review, interpret new fee request directives and update fee matrix
• Updating client systems

Specific Duties and Responsibilities

(This list is not exhaustive and may be supplemented as necessary by Management.)

• Become an expert with our case management systems and ensure that client expectations are being met.
• Work in all client systems and provide required documents
• Locate file in case management system and reply to client with required document requests
• Examine Florida foreclosure/Litigation files to determine the current status of the file
• Perform other responsibilities as assigned by Management.

Basic Qualifications

• 2+ years foreclosure knowledge
• Familiar with Foreclosure pleadings and documents
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Highly organized with strong attention paid to detail and accuracy.
• Excellent written and verbal communication skills. 
• Strong team player and able to work effectively in a team environment.
• Self-starter with exceptional ability to identify and solve problems.
• Able to adjust to the rapid pace of the Department and meet deadlines without sacrificing quality. 
• Client system knowledge preferred (LPS, VendorScape, ADR, LenStar, etc)

General Competency Factors:  

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:   

• Company Paid Life and Disability Insurance plans 
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. 

Job Details

Pay TypeHourly