Manager, Beverage Service Division

Description

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Job Summary
Responsible for leading the Beverage Service Division. The ideal candidate will build a culture of accountability, drive preventive maintenance programs along with reactive service, and provide ongoing analysis of & reporting on processes, standards, and business initiatives. This person will cultivate and maintain relationships with various beverage manufacturers and customers. They will work closely with the sales team to drive growth in profitable sales. They are also responsible for hiring and managing a diverse team of specialty beverage technicians while providing professional development of their direct reports. MAJOR RESPONSIBILITIES:

• Create and implement new procedures to ensure the company's beverage equipment investment is managed effectively.
• Oversee goal setting for the Beverage Division and use data and technology to measure and monitor processes, identify issues, and enhance performance.
• Analyze service processes/workflow related to budget, inventory, and daily operations.
• Enforce existing procedures to guarantee compliance of quality standards, response times, cost controls and customer contract commitments.
• Supervise the daily operations of the Beverage Technicians.
• Scheduling & attendance management, hiring & training and ongoing coaching of the team.
• Monitor daily employee activity and optimize departmental resources to achieve standards for field service and refurbishments.
• Establish and improve techniques, tools, and structures to support the sales process and meet defined business objectives.
• Identify and communicate general issues and concerns to the appropriate manager and participate in solving such issues.
• Oversee goal setting for the Beverage Division and use data and technology to measure and monitor processes, identify issues, and enhance performance.
• Implement methods and systems to effectively analyze and monitor the industry, business environment, and competitors and expand the customer base.
• Manage special projects achieving desired results within stated timeframes.
• Interact with internal/external customers, and vendors to resolve field service issues.
• Train beverage technicians to work on various pieces of equipment.
• Other duties and special projects as assigned by management.

CONTACTS:

• Internal - Regularly with Area Managers within positions defined region; regular contact with Director of Business Development; occasional contact with WFR staff at all levels as required.
• External - Frequent and regular contact with customers.

MINIMUM QUALIFICATIONS:

• 5 years of beverage equipment technician experience
• 3 years in a supervisory or leadership role
• Mathematical/analytical skills with ability to read and interpret manuals and calibrate equipment according to specifications.
• Procurement, warehouse, and vendor management experience.
• Relationship management (team and customer).
• Ability to work independently.
• Ability to meet deadlines.
• Must have a valid and current Driver's License and maintain a safe, clean driving record.
• Ability to handle confidential or sensitive information with discretion.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

Whaley Foodservice maintains a policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. Additionally, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [emailprotected] with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.