Surgery Scheduler

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner

POSITION SUMMARY

Responsible for assisting providers with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. Works under the direction of more senior clinical staff to learn and develop skills. Escalate issues to Clinical Supervisor, Manager, or Director. Responsible for making and scheduling patients’ surgery appointments in an efficient and timely manner.

ESSENTIAL FUNCTIONS

• Schedule surgeries/procedures and coordinate with the patient, provider and facilities.
• Relays necessary messages to staff
• Verifies referral and/or authorization for the scheduled appointment
• Gathers existing pending authorization request
• Answers telephone, screens calls, take messages, and provide information
• Answers patient questions regarding appointments and testing
• Acts in a courteous manner and maintains composure when dealing with angry or irritated patients
• Maintains database, fax and scan patient history and update patient account information
• Run Point of Service insurance verification for upcoming appointments
• Any other responsibility as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• High School degree or GED
• Successful completion of Medical Assistant course work or 2 years medical office experience
• Current BCLS (Basic Critical Life Support) certification
• A valid CA Driver’s license is required

Skills required:

• Understanding of patient education needs and ability to provide education
• Customer Service focused
• Problem solving/Critical thinking
• Clear written and spoken communication
• Time management
• Good judgment and decision making
• Computer competency

Knowledge:

• Knowledge of healthcare field and medical specialty
• Knowledge of specific assisting tasks related to particular medical specialty
• Knowledge of information that must be conveyed to patients and families

Abilities:

• Ability to learn and retain information regarding patient care procedures
• Ability to project a pleasant and professional image
• Ability to assess, plan, prioritize and complete delegated tasks
• Ability to demonstrate compassion and caring in dealing with others
• Ability to coordinate patient care with team members and other appropriate departments