Case Management Department Manager

A LITTLE ABOUT US:

At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs.

Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports.  This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored.

Operating across seventeen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations.

Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time.

WE OFFER:

• Starting $73,500 annual salary plus benefit package
• Innovative, collaborative environment with a flexible work/life balance schedule and paid time off
• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• TapCheck – access up to 50% of your pay before payday
• PAID training and orientation

Job Description

Are you a passionate leader who thrives on developing people, building high-quality programs, and making a meaningful difference in the lives of others? As a Case Management Department Supervisor , you'll play a key role in shaping and leading a team dedicated to delivering exceptional services and support.

In this position, you'll oversee the growth, quality, and success of our case management program while coaching and developing talented case management professionals. You'll combine strategic leadership with hands-on support to ensure services are person-centered, effective, and compliant with state and federal requirements.

What You'll Do

• Lead, mentor, and develop a team of case managers, creating a positive and high-performing work environment.
• Recruit, train, and retain top talent to ensure we have the resources needed to support current and future service demands.
• Drive program development and continuous improvement initiatives that enhance service quality and outcomes.
• Monitor performance, quality assurance standards, and compliance with regulatory and company requirements.
• Partner closely with counties and community stakeholders to ensure contracted services meet all state and federal guidelines.
• Oversee the delivery of comprehensive case management services, including assessment, planning, referral, coordination, monitoring, consultation, and advocacy.
• Collaborate with organizational leadership on strategic planning, operational goals, budgeting, and service enhancements.
• Build and maintain strong professional relationships with county partners, community agencies, and other key stakeholders.
• Help promote and advance case management services through participation in committees, conferences, and industry organizations.
• In partnership with the Director, develop, implement, and monitor policies, procedures, and best practices that support exceptional service delivery.

What Makes This Role Exciting

This is more than a supervisory position. It's an opportunity to influence the future of case management services, develop talented professionals, strengthen community partnerships, and ensure individuals receive the support they need to live meaningful lives. If you're a leader who enjoys balancing strategy, quality, and team development with a mission-driven purpose, we'd love to hear from you.

Qualifications

Qualifications

• A Bachelor’s Degree in a human service-related field and two years of experience working with individuals with disabilities or aging
• A minimum of three years of supervisory experience in case management services
• Knowledge of the local community
• Good oral and written communication skills

• Knowledge in case management principles, procedures, and practices
• Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
• Ability to negotiate and resolve conflict between dissenting parties
• Ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations

• A valid driver’s license and proof of automobile insurance

Additional Information

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

9/17

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