StorQuest Assistant Store Manager

Assistant Store Manager

When you join the StorQuest Self Storage family, you're tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager's absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

$18.00 - $21.00 per hour + Competitive Bonus Potential

Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.

Become a subject matter expert on self-storage while being able to explain it all to our customers.

Assist William Warren Properties' customers during some of their most challenging times.

Manage all aspects of the rental process including:

• Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Manage operational activities such as:
• Inspecting the stores daily including lock checks
• Maintaining an impeccable facility
• Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
• Contacting vendors when applicable for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
• Going to the post office

Make a difference and have a positive impact.

Help people by listening and understanding their challenges.

Ease concerns and consult with them to find an optimal storage solution that fits their needs.

Promote a team-first environment that values guest service and creating happiness.

Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.

Contribute creatively to the organization's success by generating new and useful ideas.

Preferred 1+ years in Customer Service/Sales experience

Tech Savvy is a plus

Experience in Cash Handling required

Must be available on weekends

A huge passion for guest service and sales

The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment

The mentality that there are no spare customers, every experience is as valuable as the next

A positive, outgoing personality

An insatiable appetite to learn new things

Strong accountability combined with strong work ethic and enthusiasm for teamwork

Experience working in the retail or service industry preferred

Ability to walk, bend, stand, and stoop frequently

Ability to lift up to 35 lbs. frequently

Ability to push up to 50 lbs. frequently

Ability to lift above head frequently

Ability to work evenings and weekends as needed or required

Ability to operate tools and maintenance equipment using manual dexterity of hands and arms

Ability to communicate in written and verbal format frequently

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.