Representative II, Customer Service

Job Description

Job Description

Looking to build your career with a company that values innovation , stability , and people ? Join our dedicated team as a Representative II Customer Service in Bridgeton, MO !

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned , American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for five consecutive years (2022 – 2026) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As a Representative II Customer Service , you will be responsible for supporting our National Accounts customers, Independent Sales & Service Representatives as well as our Authorized Distributors with orders, follow-up, and general questions.

What You’ll Do:

• Support our National Account customers, Authorized Distributors, and Independent Sales and Service Representatives.
• Focus on pricing, promotions, and account specific needs.
• Manage standard and non-standard order entry with accuracy and attention to detail.
• Provide first-contact resolution using established procedures and knowledge for well-defined issues.
• Resolve highly complex tickets through advanced analysis and cross-functional coordination.
• Use judgment to assess issues, identify root causes, and determine appropriate resolutions.
• Manage complex, multi-variable orders end-to-end, ensuring accuracy, timely follow-up, and clear communication.
• Manage issues using defined escalation paths and approve minor exceptions within established guidelines.
• Identify patterns and trends, providing actionable insights that help inform decisions and improve customer experience.
• Support team members through basic troubleshooting and guidance.
• Maintain and enhance the knowledge base with clear, accurate, and actionable documentation.
• This position requires a reliable individual that can work independently and has the general skills needed to adapt to a wide variety of tasks.
• Additional duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required
• 2+ years’ experience in customer service preferred.
• 6+ months of Hunter customer service experience preferred.
• Excellent organizational skills as well as written and verbal communication skills.
• Apply strong knowledge of Hunter practices, policies, procedures, and customer experience standards when resolving customer needs.
• Must have good interpersonal skills when interacting with high-profile National Account customers.
• A detail-oriented professional who takes initiative in proposing solutions to challenges.
• Ability to prioritize and manage multiple tasks.
• Must be proficient with Microsoft Office Suite (Outlook, Excel, & Word)

What We Offer:

• Industry-Leading Healthcare Coverage
• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Paid Parental Leave
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to ‘Align People and Innovation to Drive Excellence!’

• Make Lives Better Together
• Take Pride in the Extraordinary
• Define the Standard