Manager, Merch Production - Pottery Barn Kids & Teen

About the Role

We are seeking a customer-obsessed, analytical, detail-oriented, and collaborative Manager of Digital Product Operations to lead day-to-day digital merchandising operations for our Decorative Accessories category across Pottery Barn Kids, Pottery Barn Teen, and Dormify. This role owns strategy, execution, analysis, and maintenance of the product page, the most valuable page within our site, for this category.

The Manager serves as a champion of the customer experience on the product page, focusing equally on inspiration and information to drive conversion and revenue. This role owns the basket-building strategy, structural playbook, testing, and performance metrics of the product page. The Manager uses data, customer behavior, and cross-functional input to identify opportunities, reduce friction, and continuously improve the digital experience. Additionally, this role own all activities within our WCM platform including site builds and technology enhancement requests.

This role manages and develops at least one direct report and partners closely with Site Merchandising, Merchandising, Creative, UX/Product, Analytics, Technology, and Operations teams to deliver seasonal launches, category optimization, maintenance, and new tech functionality on time and with accuracy.

Key Responsibilities

Category Execution

• Manage the SKU creation and generation of all product pages within the category for seasonal launches. Own testing in partnership with Site Merchandising and Creative for accuracy. Ensure on-time launch delivery based on careful calendar planning, workflow management, and prioritization.
• Define, refine, and maintain the product page playbook for the category including basket-building, image/video strategy, structure, and UX/UI across desktop, mobile, and app. Ensure adherence to the playbook. Partner with Site Merchandising and Creative on changes and make recommendations based on data.
• Maintain awareness of customer needs, category trends, competitive activity, business performance, and eCommerce best practices to inform recommendations and execution.

Analytics & Performance Management

• Own weekly product page performance reporting for the category using analytics and data. Clearly communicate to cross functional stakeholders with insights and actions.
• Monitor key product page metrics, including traffic, conversion funnel, product finding behavior, basket building, product recommendations, channel performance, and promotional performance.
• Develop business recaps and actionable recommendations for cross-functional partners, escalating risks and opportunities as needed.

Customer Experience & Optimization

• Champion the customer product page experience and drive optimizations that reduce friction and make the shopping journey more intuitive and inspiring. Develop strategies to weave storytelling and brand building moments into the purchase journey without adding friction.
• Participate in A/B testing pertaining to the product page. Submit testing ideas, following a systematic and iterative approach.
• Participate in weekly site testing. Triage ad hoc issues and perform maintenance updates.
• Partner with UX/Product and Technology to launch new functionality, tools, and workflows.

Leadership & Cross-Functional Partnership

• Train, coach, and develop direct report(s), managing team priorities, workflow, and executional standards.
• Create a collaborative, accountable team environment focused on customer-first execution, accuracy, agility, and continuous improvement.
• Represent the PK/PT/DM brands in cross-functional meetings with Technology, mindful of the unique product page needs of these brands. Be the subject matter expert on PIP structure for the category.
• Build strong working relationships with Merchandising, Site Merchandising, Creative, Analytics, Technology, and Operations partners to ensure alignment and flawless execution.

Qualifications

• 5-6 years of eCommerce merchandising or operations experience required.
• BA/BS degree required.
• Experience managing direct report(s) or developing team members in a fast-paced, cross-functional environment.
• Advanced Excel skills required; strong PowerPoint and business recap skills preferred.
• Strong web analytics experience required; experience using Adobe Analytics highly preferred.
• Experience using web content management, eCommerce, or site merchandising systems preferred.
• Strong understanding of site merchandising, customer journey optimization, product discovery, promotions, and digital storytelling.
• Excellent communication, collaboration, organization, and project management skills.
• Comfort with AI and desire to continually search for workflow efficiency and optimization.

The Ideal Candidate

• Customer-first and passionate about eCommerce, product discovery, and evolving consumer behavior.
• Comfortable making data-informed decisions and calculated recommendations for the benefit of the business.
• Able to clearly communicate the why behind site strategies and lead a team through execution.
• Highly detail-oriented while able to connect day-to-day execution to broader category and customer experience goals.
• Collaborative, agile, and able to influence cross-functional partners.
• A practical problem solver who identifies opportunities, removes roadblocks, and drives continuous improvement.

Why Join Us

This is an opportunity to help shape the digital customer experience for a highly visible and commercially important category. You will work with creative and collaborative partners to deliver inspiring product pages that support customer discovery, category growth, and brand storytelling.

Our Culture & Values
We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.


People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:


Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health


Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $110,000-$125,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.