FOH Associate

Job Description

Job Description

Summary of Benefits: All Full-Time

• Medical Insurance (PPO/HSA)
• Dental/Vision Coverage
• Long Term/Short Term Disability
• Employee Life Insurance and Accidental Death & Dismemberment
• Paid Time Off
• Other Great Perks (Free Bread, EAP, store discounts, meal discounts) 
• Tip pool for hourly associates for hours worked in the day.

• Team: Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation.
• Customer Service: Ensure and exude world-class customer service and sales to internal and external customers. Includes saying “bonjour” (hello) to every customer. Engage verbally with each customer and effectively sell through product knowledge and suggestive selling. Show pride in every aspect of your work and perform it with friendliness, energy and enthusiasm. 
• Product Knowledge: Actively demonstrates product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products.

• Prepare and maintain samples, minimum of 3 samples always.
• Correctly timeout products during shift.
• Follow the CARE acronym and greet customers within 15 seconds.
• Work the register accurately and with speed.
• Ensure accuracy and efficiency of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes).
• Complete store merchandising walk-through within the first 30 minutes of shift.
• Receive, manage and follow-through on special orders.
• Merchandise to La Farm standards, properly signed products, samples, and store packaging and labeling.
• Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.
• Perform proper rotation and quality control.
• Answer the phone to La Farm standards.
• Give out cookies to “cookie eaters”.
• Complete daily checklists and trays outs.
• Complete production schedule: ensure items are available on production sheet for sale and write out of stock left over amounts.
• Communicate with production staff on out of stock and excessive leftovers.
• Bake breads, cookies, and prep tarts as needed for retail sales.
• Hawk bread loudly.
• Ensure overall unit safety and sanitation goals and policies.
• Maintain grade “A” or better by beating health and sanitation inspection standards.
• Uphold company standards and policies for opening/closing.
• Ensure safe working conditions and comply with all laws.
• Other Duties As Assigned: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
• Experience with customer service, food service or high-end retail preferred.
• Cash handling and sales experience preferred.
• Ability to solve business related problems quickly and efficiently.
• Great relationship building skills and demonstrated positive demeanor as a team player.
• Ability to work in fast paced environment and multitask.
• Flexibility required: Weekends required, holiday work required, two days off (not ,consecutive).
• Strong verbal communication and people skills.
• Ability to develop constructive and cooperative working relationships with others.

• Ability to bend and lift 50 lbs.
• Ability to stand for extended periods of time.