Operations Manager

Operations Manager
Reports To: Chief Executive Officer (CEO)
Status: Exempt, Salaried
Direct Reports: 3–4 Managers/Supervisors, including Engineering Manager
Indirect Reports: 2–3 Manufacturing Floor Leads; 20–30 Production Associates
Position Summary

The Operations Manager provides strategic and hands-on leadership for manufacturing, supply chain, engineering, and logistics operations. This role drives safe, efficient, scalable, and compliant operations that support company growth, profitability, and customer satisfaction. The Operations manager translates business objectives into actionable operational plans, establishes performance metrics and accountability, develops effective leaders, and embeds Lean manufacturing and continuous improvement practices throughout the organization. The role ensures compliance with ISO 9001 quality management system requirements while driving measurable improvements in operational performance.
Key Responsibilities

Operations Leadership: Direct daily manufacturing and logistics operations to achieve safety, quality, delivery, and productivity targets. Manage capacity planning, workforce needs, standard work, and operational scalability while resolving critical issues affecting customers, cost, quality, or compliance.
Safety, Quality & Compliance: Ensure compliance with applicable regulatory, OSHA, ISO 9001, and customer-specific requirements. Oversee audits, corrective and preventive action (CAPA), quality systems, and risk mitigation. Maintain a safe, controlled manufacturing environment, including appropriate temperature, humidity, lighting, air quality, noise, cleanliness, and equipment conditions.
Leadership & Culture: Coach and develop managers, supervisors, and production teams. Build accountability, ownership, and a culture of safety, quality, continuous improvement, and operational excellence.
Financial & Strategic Leadership: Manage operating budgets, capital expenditures, and cost performance. Use operational and financial data to guide ROI-focused decisions, assess risks, and align resources with company strategy and long-term growth.
Lean & Continuous Improvement: Lead Lean initiatives, including standard work, 6S, visual management, waste reduction, root-cause analysis, and corrective actions. Improve throughput, lead times, equipment utilization, productivity, and inventory turns.
Engineering & Process Improvement: Align engineering, manufacturing, and quality activities. Oversee engineering change orders (ECOs), process improvements, automation, and new product introductions to improve efficiency, manufacturability, and execution.
Supply Chain & Logistics: Oversee sourcing, purchasing, inventory, and logistics. Ensure material availability, strengthen supplier quality and delivery performance, reduce supply chain risk, and optimize inventory and supplier terms.
Performance Expectations & Success Metrics

The Operations Manager is accountable for establishing and maintaining key performance indicators (KPIs) and operational dashboards aligned with company objectives. Success will be measured by progress toward the following outcomes:
Manufacturing & Delivery: Achieve on-time delivery and schedule adherence; reduce manufacturing lead times; improve throughput and capacity utilization.
Quality & Compliance: Maintain ISO 9001 audit readiness with minimal findings; improve first-pass yield; reduce scrap and rework; close CAPAs effectively and on time.
Financial Performance: Operate within budget; improve labor productivity and inventory turns; optimize supplier payment terms; deliver capital projects on time and within budget.
Safety: Reduce or eliminate OSHA-recordable incidents and complete required safety audits and training on schedule.
Leadership & Operational Excellence: Strengthen leadership development and retention; standardize ISO-compliant processes; sustain Lean practices and KPI-driven management.
The Operations Manager is expected to deliver sustainable operational improvements, develop a high-performing team, and ensure the organization is positioned to meet current customer commitments and future business growth.

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