Associate Account Manager - Harper & Scott

Associate Account Manager

New York, New York, United States

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Reports to: National Account Manager

Location: Bryant Park Office in NY 4 days per week; 1 remote

Managerial Responsibilities: No

Budget Responsibilities: Not directly accountable for revenue or budget attainment. Responsible for financial accuracy, quote integrity, cost awareness, and adherence to approved project budgets.

Position Summary

The Associate Account Manager (AAM) plays a critical role in supporting the successful execution of client programs and projects across the Account Management team. This role is responsible for coordinating project details, supporting internal operations, maintaining financial and system accuracy, and developing a strong understanding of client businesses and branded merchandise solutions.

Working closely with Account Managers, Senior Account Managers, National Account Managers, and Senior National Account Managers, the AAM serves as a key operational partner, ensuring projects move efficiently from brief through delivery while contributing to a positive client experience.

This role is designed as a developmental step toward Account Manager and provides increasing exposure to client communication, project ownership, and strategic account management. As part of a fast-paced, client-centric organization, the Associate Account Manager helps ensure exceptional service, operational excellence, and successful execution across client programs.

Key Responsibilities

Project Management & Execution (30%)

• Support execution of client programs and projects from brief through delivery
• Manage project timelines, milestones, approvals, and deliverables
• Coordinate with Production, Creative, Logistics, eCommerce, and supplier partners to ensure seamless execution
• Monitor project status and proactively identify risks, delays, or potential issues
• Assist with order management, fulfillment coordination, and inventory-related requests
• Support execution of new business opportunities, eCommerce launches, and program initiatives
• Ensure project deliverables are completed accurately and on schedule

Operations & Internal Coordination (25%)

• Create and maintain project documentation and workflow records
• Assist with development and management of creative briefs
• Support internal project kickoffs and status meetings
• Maintain accurate records in Salesforce and other business systems
• Assist with reporting, tracking, and internal communications
• Ensure compliance with internal processes, service standards, and operating procedures
• Support cross-functional collaboration across all internal departments

Client Service & Communication (25%)

• Participate actively in client meetings and capture notes, action items, and next steps
• Support client communications and follow-up requests
• Assist in maintaining a positive client experience throughout project execution
• Develop knowledge of client businesses, objectives, products, and brand standards
• Help prepare client-facing materials, presentations, and project updates
• Serve as a responsive and reliable resource for client support needs

Financial Accuracy & Readiness (15%)

• Support quoting and costing processes
• Maintain accuracy of pricing, project budgets, and order details
• Assist with purchase order creation and invoice coordination, accurately and on time
• Develop understanding of promotional product pricing structures and supplier economics
• Build foundational knowledge of margin management and financial discipline
• Ensure data accuracy throughout the quote-to-order process

Growth & Development (5%)

• Build knowledge of the promotional products industry, suppliers, and product categories
• Participate in training and professional development opportunities
• Support team initiatives and cross-functional projects
• Demonstrate increasing ownership and readiness for Account Manager responsibilities
• Develop presentation, communication, and client management skills
• Contribute positively to team culture and collaboration

Qualifications

Bachelor's degree in Marketing, Communications, Business, or a related field

13 years of experience in account management support, project coordination, promotional products, agency services, marketing, or a related environment

Strong organizational and project management skills

Excellent written and verbal communication skills

High attention to detail and commitment to accuracy

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and follow-through skills

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Experience with Salesforce or similar CRM platforms preferred

Desire to grow into a client-facing Account Manager role

Success in this Role

Successful Associate Account Managers demonstrate operational excellence, strong attention to detail, effective communication, and a commitment to delivering exceptional client experiences. They are highly organized, dependable, proactive, and continuously building the skills necessary to advance into larger client-facing and account ownership responsibilities.

We are pleased to share the base salary range for this position is $66,500-$70,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise. BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.