Retail Branch Manager I

Take the next step toward your new career today!Become a part of the diverse and inclusive team within our nationally recognized award‑winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country! Job Description The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time. Key Responsibilities Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives. Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region. Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers. Embrace and lead a technology driven customer experience. Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner. Inspire and lead team members to reach their full potential. Demonstrate flexibility to perform every other duty as assigned. Competencies Required Must be proactive when seeking business outside of the branch. Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales. Must be open to direct coaching and feedback. Ability to work flexible or extended working hours to meet business needs; demonstrated reliability. Demonstrate a passion for taking care of people by exhibiting effective problem‑solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members. Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in sales and service process. Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines. Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail. Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports. Mandatory Mandates All applicants must have a minimum of 5 years of relevant and transferable sales and/or customer service experience. Individuals with a Bachelor’s degree and at least 3 years of relevant and transferable sales and/or customer service experience are eligible. One year of experience leading and directing the activities of a sales team is required. Applicants should be campus graduates; a university degree is preferred. Staff may be required to work on Saturdays and certain holidays for the organization’s needs. Ability to complete responsibilities with minimum supervision. Background check, reference check, and drug test are mandatory for all positions. Job Details Branch Banking Primary Location Illinois - Crystal Lake Schedule Full‑time Work Location IL - Crystal Lake Walmart-0137 Salary Range $53,560 - $66,961 per year Minimum Qualifications / Experience 5 years of relevant and transferable sales and/or customer service experience. or a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience. 1 year of experience leading and directing the activities of a sales team is required. Individuals with this level of experience typically report to an on‑site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions. Previous instore banking experience is preferred, but not required. Must be positive and engaging. We prefer candidates who reside within our community. Formal Education & Certification High School Diploma or equivalent required. Work Status Full‑Time. Supervisory Responsibility Responsible and accountable for all personnel and employment decisions at assigned branch/location. Travel Up to 50% or more outside of branch or as needed by customer. Working Conditions Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Benefits Woodforest offers a comprehensive benefits package. For a complete list of benefits please see the following document: Eligibility and waiting periods may vary by benefit, based on employment status. Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA) eligibility and waiting periods may vary by benefit, based on employment status. This document highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Equal Opportunity Employer Woodforest is an Equal Opportunity Employer. #J-18808-Ljbffr