IT Operations Engineer

IT Operations EngineerCape Canaveral, FloridaAt Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we're building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we're helping create a truly scalable space industry.Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we'd love to have you join us.DescriptionReusable launch systems are the key to seamlessly connecting Earth and space. Reliable, drama-free IT operations are foundational to these efforts. We are a small and motivated team, and as an IT Operations Engineer on Stoke Space's Information Technology team, you'll play a key role in supporting our Launch Complex and Launch Control Center at Cape Canaveral Space Force Station. This is a hands-on generalist role responsible for supporting the full range of technology needs for personnel operating in these critical environments.You will support everything from computers, printers, phones, applications, peripherals, and user access issues to complex troubleshooting of workstations, conference rooms, network connectivity, operational systems, and technical infrastructure. You'll work directly with engineers, operators, technicians, and business teams in a fast-moving startup environment as we accelerate toward the first launch of Nova.You must be ready to stay focused, move fast, self-direct, and learn on the fly.ResponsibilitiesSupport and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control CenterServe as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issuesDiagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systemsTroubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behaviorSetup workstations, accounts, devices, and IT resources for new employees and visiting personnelSupport operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliableConfigure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility securityAssist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch port troubleshootingInstall, terminate, label, and troubleshoot low voltage cabling, including network, controls systems, and AV wiringSupport IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildoutProvide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as neededMonitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurationsEscalate issues when appropriate while maintaining ownership through resolutionProvide a high level of service to ensure an exceptional end user experienceAll other duties as assignedQualificationsAssociate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operationsStrong knowledge of Windows and macOS operating systemsAbility to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issuesWorking knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshootingExperience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technologyComfortable working in operational, industrial, launch, manufacturing, or field environments where priorities can change quicklyAble to stoop, bend, crawl, climb, and lift up to 50 lbs. unassistedExcellent customer service and communication skillsUnbeatable drive and ownership, with a willingness to act proactively to find solutionsPreferred QualificationsExperience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environmentsExperience supporting CAD, engineering, test, telemetry, or operational software toolsExperience with mobile device management and endpoint management platformsExperience with identity and access management systemsExperience with Microsoft 365, Slack, Confluence, or similar business systemsExperience with endpoint security tooling, device compliance, patching, and asset managementExperience troubleshooting AV, camera, display, and control room technologyExperience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirementsBenefitsEquity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.Comprehensive benefits program including subsidized medical, dental, and vision insuranceCompany-paid life and disability insurance401(k) plan with employer match4 weeks' Paid Time OffHolidays – 10 days (including an end-of-year closure)Paid Family/Parental LeaveOn-site gym or monthly wellness stipend (depending on location)Dog friendly offices!CompensationTarget Levels:Level 1 Range: $89,040 - $133,560Level 2 Range: $111,300 - $166,950Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.Your actual level and base salary will be decided based on your specific experience and skill level.