Night Auditor

About Our Property Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods. At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks. We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Joining our team means becoming part of a people‑first culture where your growth and success are supported every step of the way. What You Will Have An Opportunity To Do We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail‑oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Your Role Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Generate, print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed What are we looking for? Must have the ability to work the overnight hours A high attention to detail High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast‑paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation $26 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr