Scheduler - Willowbrook - Houston, Tx

The US Oncology Network is looking for a Scheduler to join our team at Texas Oncology . This full-time position will primarily support our Willowbrook location in Houston, Tx.

In the vibrant Willowbrook area of Northwest Houston, healing meets convenience and community. TxO - Houston Willowbrook stands as a beacon of hope, offering advanced cancer care including chemotherapy, radiation therapy, CAR-T therapy, and precision medicine-all delivered by a compassionate team of specialists. Located on Dotson Road, this comprehensive center ensures patients stay close to their support networks while receiving world-class treatment. Just minutes away, visitors can enjoy retail therapy at Willowbrook Mall, explore nature at Kickerillo-Mischer Preserve, or unwind at the tranquil Mandolin Gardens Park. Whether you're seeking care or a moment of peace, Willowbrook blends medical excellence with the comforts of home and the energy of Houston. TxO - Willowbrook's management team values an approach of teamwork and collaboration to serve our patients and community.

This position will be either a level I, II or Senior based on candidate experience.

As a part of The US Oncology Network , Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Scheduler do? (including but not limited to):

Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities (including but not limited to):

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel and pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

The ideal candidate will have the following background and experience:

Level I

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years' experience preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required

Level II (in addition to level I requirements)

• Minimum three (3) years office experience, preferably in a medical office setting.

Level Senior (in addition to level I and II requirements)

• Minimum five (5) years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate

• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inthe face of constraints, frustrations, or adversity; demonstrates flexibility.

• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty

• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.