Parts Coordinator

Parts Coordinator

If you thrive in a fast-paced environment, love helping customers solve problems, and enjoy being at the center of parts, people, and projects, this role puts you right where the action is. As a Parts Coordinator at Preston Refrigeration, you'll play a key role in supporting our customers, technicians, and project teams-while directly contributing to the company's success and profitability. You'll be the go-to resource for parts knowledge, order accuracy, and smooth operations from quote to delivery.

What You'll Do:

• Processing customer parts orders and responding to inbound calls and emails regarding industrial refrigeration parts and accessories.
• Assisting customers in identifying basic parts needs and educating them on available products, pricing, availability, and lead times.
• Preparing pricing estimates and quotations using Zoho suite, following up to secure sales, and encouraging upsells that align with customer requirements.
• Coordinating parts and documentation for service technicians and project teams to support field and project operations.
• Working with vendors to obtain pricing, availability, and lead-time information, and verifying vendor invoices by matching receiving documents before approval.
• Tracking shipments and order status, completing bills of lading, and preparing UPS/FedEx shipping documentation.
• Assists in returns and warranty parts and resale of returned items.
• Picks, packs, and ships customer orders depending on arrangements for delivery or pick up.
• Building and maintaining strong customer relationships to promote repeat business and long-term satisfaction.
• Maintaining accurate inventory levels and ensuring inventory areas remain clean, orderly, and compliant with company standards.
• Maintain a neat and clean appearance and motivated, positive attitude.

Experience and Education Requirements:

• 13 years of experience in parts coordination, inside sales, customer service, or a related technical support role.
• Experience with industrial, mechanical, HVAC, or industrial refrigeration is highly preferred, but not required.
• Proficient in Word, Outlook, and Excel, as well as order processing systems (ERP, inventory management or CRM Platforms).
• Experience with Zoho CRM platform a plus.
• Demonstrated success in customer-facing roles, especially in upselling or quote follow-up.

Behaviors and Work Environment:

At Preston Refrigeration, we're looking for people who bring energy, integrity, and a team-first mindset. You'll fit right in if you are:

• Ethical and trustworthy, with uncompromising integrity.
• Accountable and reliable, able to stay focused and meet deadlines even under pressure.
• Passionate and enthusiastic, bringing a can-do attitude and positive presence to the team.
• Driven and hardworking, committed to excellence in a fast-paced environment.
• Supportive and team-oriented, with the emotional intelligence to collaborate and contribute to a strong company culture.

Physical Requirements:

• Regularly required to sit; use hands to finger, handle; and talk or hear.
• Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
• Maintain a professional appearance and grooming standards as outlined.