Security Manager

Security ManagerAt EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America. Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.The Security Manager partners and collaborates with Field Asset Protection and Field Operations management teams to address physical security and safety needs. This role is the primary liaison with security equipment vendors and alarm companies, managing $1.3M in annual security operating expense. The Security Manager determines allocation of more than $0.5M annually in capital physical security projects and major equipment upgrades per risk-based assessment process and oversees security at our corporate location, including loss control for jewelry/gem receiving and transfers and direct supervision of security staff. This role acts as the primary administrator of the access control system for all company support offices and primary point of contact for the Service Channel ticketing system for all store physical security and safety R&M. The Security Manager maintains vendor relationships and partners with other departments, including Procurement and Facilities to negotiate service contracts and manages alarm permits and false alarm fines to reduce cost and risk. This position reports to the VP, Global Security and requires working on-site at the Support Center in Austin, TX 80% of the time.ESSENTIAL DUTIES & RESPONSIBILITIES:Supports corporate security initiatives and serves as a subject matter resource to corporate-level team members on security-related needsManages physical security for store locations according to risk-based needsSupports complex, unique, or high-profile projects and service workApproves security-related invoicesAdministers the access control systemEnsures security-related service tickets are completed promptly, cost-effectively, and efficientlyCoordinates with alarm companies and vendors to schedule service and oversee security system installations in new, remodeled, or newly acquired storesDesigns security systems for new, remodeled, and newly acquired storesIssues access codes and ID badges for the company's access control systemMonitors day-to-day security at corporate headquartersSupervises, trains, and schedules corporate security staffAttends security-related conferences and vendor showsStays current on the latest physical security and safety technologiesMaintains existing vendor relationships and strategically seeks new vendor partnerships to provide the most technologically sound solutionsEDUCATION & EXPERIENCE:4+ years of experience managing physical security projects in a multi-unit environment, overseeing installation of alarm and CCTV systems, managing multiple vendors to accomplish tasks in multiple locationsWorking knowledge of access control, video management (CCTV), and alarm monitoring systemsExperience supervising security staff requiredHigh School Diploma required; Bachelor's degree preferred, or equivalent combination of education and experienceASIS Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification preferredBilingual in English and Spanish (verbal) requiredDemonstrated strong verbal and written communication and interpersonal skills, including presentations utilizing PowerPoint; attention to detail and accuracy; and time management and organizational skillsHighly proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)Proficient in using company-approved AI tools (e.g., Claude) to improve productivity, analyze data, streamline reporting, and support security risk assessmentsON-CALL EXPECTATIONS:Responds to after-hours calls and emergency alerts, serving as the escalation point for the alarm monitoring center and security vendors, and supports the emergency response team as required