Sales Dispatcher

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc.

We're a proud major player in the residential home services business for over four decades. Our company has 1,000+ employees across Virginia, Maryland, DC and Delaware.

Schedule: Monday–Friday, 8:00 AM–5:00 PM; some Saturdays required during busy season

Compensation: $20-$24/hour + monthly bonus potential

Key Responsibilities

In this role, you'll play a critical part in driving lead performance and supporting overall revenue goals. Core responsibilities include:

• Managing the sales dispatch board with a strong focus on lead value and prioritization
• Scheduling appointments strategically to maximize revenue per lead
• Ensuring accuracy and visibility in Probook and Centah
• Completing confirmation calls, auditing canceled leads, and verifying all required documentation
• Supporting smooth handoffs and workflow between Sales, Service, and Install teams
• Holding team members accountable for process compliance
• Monitoring lead progress and proactively addressing scheduling gaps or stalled leads
• Assisting with daily operational coordination to ensure optimized routes and technician efficiency
• Communicating effectively with internal teams to maintain alignment and minimize fall-off
• Participating in the evening and weekend cell phone rotation to ensure continuous technician support and coverage

Expectations & Success Metrics

Success in this role requires strong time management, attention to detail, and a proactive mindset. Performance will be measured by:

• Dispatch accuracy and effective lead optimization
• Proactive scheduling and timely follow-through on all leads
• Data accuracy and documentation compliance within Probook and Centah
• Collaboration with Sales Reps, Service, and Install teams
• Demonstrated impact on revenue per lead and reduction of fall-off
• Ability to maintain a balanced board while identifying opportunities for improvement

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.