Senior BMS Service Technician

BMS Service Technician IISummary BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish, reducing repeat issues, and maintaining consistent service quality.This role requires 90% overnight travel across the country for service repair work.Outcomes= 85% of service tickets resolved without return visit (First-Time Fix Rate)Service issues resolved within SLA timelines across all priority tiers (MTTR)= 95% QA pass rate with <5% callbacks or rework <= 10% of tickets require escalation to senior technician or engineering100% of service work documented accurately and submitted within required timeframe100% compliance with site safety and security protocolsDemonstrates ownership, accountability, and reliability in field executionResponsibilitiesIndependently troubleshoot, service, and commission BMS systems in mission-critical environmentsDiagnose and resolve hardware, software, and networked control system issuesExecute service tickets from assignment through full resolution within SLA timelinesPerform system upgrades, backups, restores, and configuration changesExecute commissioning and startup activities, including validation of system performanceInstall and configure control system components, including sensors, controllers, and panelsRead and interpret control drawings to identify issues and implement solutionsMinimum Qualifications3-5+ years of BMS, building automation, or HVAC controls experienceProficiency with Tridium Niagara (N4) or equivalent controls systemsStrong troubleshooting capability across control systems (hardware, software, and networked systems)Working Conditions/Physical RequirementsWork environment: Field-based role across commercial buildings, active construction sites, and mission-critical facilities.Physical requirements:Standing, walking, climbing ladders, and working in mechanical spacesLifting tools and equipment (up to ~50 lbs.)Working in confined or high-access environments as neededSchedule expectations:Standard work hours with on-call rotation and emergency response requirementsTravel required based on service and project needs (90%)Disclaimers This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.$85,000 - $125,000 a year Base SalaryNote: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.