Event Manager

Key Responsibilities Overall leader & RWS representative for LEGO Festival at LEGOLAND Deutschland Responsible for the day-to-day operations of the event, including scheduling, payroll, on-the-ground support to the team and point of contact for LEGOLAND Park leadership. Operational Leadership Oversee entertainment team including performers, technicians, and support staff to maintain the highest levels of professionalism, safety, and guest engagement. Ensure that staffing levels are adequate for the day-to-day needs of the attraction and that any issues with scheduling or staffing are resolved quickly. Partner with park operations leadership to ensure entertainment is fully integrated into the guest experience and operational flow. Ensure Daily Operational Reports are completed, regularly reviewing and acting on guest and cast feedback. Lead on daily entertainment admin, including rotas, scheduling, payroll and cast development. Safety & Quality Assurance Drive consistency in experience delivery and talent standards through regular assessments and coaching. Uphold and enforce RWS and client brand standards across all live entertainment activations, ensuring quality, production value, technical execution and guest experience are best in class. Ensure that entertainment operations meet safety, compliance, and welfare standards across all activation areas, in collaboration with RWS Health & Safety Manager. Monitor performance through established KPIs, guest satisfaction scores, and operational metrics, using data to identify trends and opportunities for improvement. Identify opportunities to enhance the guest experience through operational innovation and best practice sharing. Health & Safety Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy. Understand risk assessments and ensure reporting of any new risks as appropriate. In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner. Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager. Experience & Qualifications Minimum of two years’ experience in entertainment management, live operations, or theatre operations, ideally within a theme park or large-scale visitor attraction environment. Legally able to live & work in Germany, ideally fluent in both German & English. Strong operational leadership skills with proven ability to manage diverse teams and deliver consistent performance in guest-facing environments. Excellent communication skills, both written and verbal, with the ability to collaborate effectively across departments, clients, and global teams. Strong organizational and problem-solving abilities with a proactive and solutions-focused approach. Capable of performing under pressure, managing multiple priorities, and maintaining high operational and quality standards. Working Dates and Hours LEGO Festival / Summer Season | Rehearsal – On site at LEGOLAND Deutschland 12th – 19th July inclusive, approximately 9 working hours per day (can be flexible on start date) LEGO Festival / Summer Season | Operation – Average of 6 days working per week between 18th July 2026 – 31st August 2026, with an estimated 9 working hours per working day. Flexible to work evenings, weekends, and holidays as required #J-18808-Ljbffr RWS Entertainment Group