STORE MANAGER

Description

SUMMARY:


At Fisher Auto Parts, the Store Manager comprises the senior position/leader in the store. The Store Manager must be knowledgeable in all facets of store operations and be fully committed to inspiring our associates to succeed, while instilling the greatest levels of customer service within their given market. The Store Managers personal drive to grow the business in a profitable manner (and) with the highest level of integrity is paramount for success in this position. Success in this role will be accomplished through the consistent execution of all company objectives, policies and procedures in a way that is aligned with Fisher's core values of offering "the best quality at very competitive prices." At Fisher Auto Parts, "service to our customers is our primary objective."


KEY RESPONSIBILITIES:

The Store Manager is responsible for all facets of the store's operation including:

• Effectively managing the day to day business in such a way that all company objectives are realized and aligned with the company's core values;
• Ensuring that sales and expense priorities are met so that the store achieves and/or exceeds budgeted financial goals including accounts receivable objectives;
• Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Responsible for consistently growing the business by exceeding all sales, payroll and profit goals with a specific focus on accounts receivable and credit/collection objectives;
• Monitor and manage "authorized" inventory to ensure maximum profitability and product availability;
• Provide input into effective pricing strategies within competitive markets;
• Maintaining adequate levels of safety and security throughout the store at all times;
• Maintain the highest standards of customer service, including prompt handling of all customer and associates complaints/concerns;
• Maintain store appearance and merchandising at or above acceptable company standards;
• Ability to work in a fast-paced and dynamic wholesale/retail environment;
• Ability to make sound, common sense business decisions;
• Ability to communicate effectively with peers, direct reports and corporate management, both verbally and in writing;
• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
• Provide input into the selection, hiring, training, developing, and retention processes for quality associates;
• Ability to lead and manage high performing and collaborative store and outside sales associates;
• Ability to direct, coordinate and set the example for associate's performance;
• Ability to hold associates accountable for successful outcomes/results;
• Ability to ensure effective and efficient use of all available resources in a cost effective manner;
• Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
• Ability to manage labor hours and payroll costs effectively;
• Ability to think in terms of overall leadership and business objectives;
• Ability to effectively coach and teach associates to reach their full potential;
• Ability to plan, schedule, delegate responsibility for and follow-up on assigned duties, while holding associates accountable for achieving both personal and store results;
• Ability to manage inventory levels for maximum profitability and customer needs, while holding inventory losses to an acceptable level as established by the company;
• Ability to understand all facets of the store operations model including inventory management, stocking levels, warehousing, parts distribution and delivery systems;
• Strong organizational and motivational skills;
• Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
• Ability to build customer loyalty;
• Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
• Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
• Ability to write an effective work schedule that ensures appropriate store coverage to improve results and provide high levels of customer service;
• Ability to monitor all activity within the store and outside sales/delivery program, thus ensuring safe, effective and productive results while driving key business objectives including the reduction or elimination of at-fault accidents;
• Ability to manage time effectively;
• Working knowledge of automotive systems;

Requirements

CONDITIONS OF EMPLOYMENT:

• High school diploma or GED equivalent;
• Bachelor's degree in business or a related area preferred;
• 2 - 3 years of prior experience managing others in a wholesale/retail environment;
• A valid driver's license is a requirement of this position (MVR Report must be obtained by applicant and submitted for approval prior to hire date) and satisfactory MVR must be maintained;
• Successfully complete a pre-employment drug test;
• ASE Certification preferred, but not necessary at time of hire;
• Acknowledgement of and adherence to all Company policies and procedures as contained within the Fisher Auto Parts Employee and Driver's Handbooks, which will be provided at the time of hire;

WORK SCHEDULE:

Must be able to work a flexible schedule that would allow you to work an assortment of days, evenings and/or weekends (as needed) designed to provide quality service, while successfully growing the business with profitability and integrity.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• The physical demands described herein are representative of those that must be met by a Store Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Store Manager is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Additionally, the Store Manager may be required to operate a motor vehicle. The Store Manager must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with tools provided. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described herein are representative of those that a Store Manager encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties associated with this job, the Store Manager may be occasionally exposed to wet and/or humid conditions; moving mechanical parts and/or vehicles; high, precarious places; toxic or caustic chemicals; outside weather conditions; various degrees of cold and heat; risk of electrical shock; items of bulky or varying weight; explosion; and/or vibration. The noise level in the store work environment is usually moderate to light