IT Logistics Specialist

IT Logistics SpecialistPosition Summary The IT Logistics Specialist is responsible for configuring, deploying, and maintaining IT equipment, including laptops, desktops, tablets, and point-of-sale (POS) hardware. This role supports the full lifecycle of equipment, from initial setup and deployment to recovery, repair, and reconditioning. The position also oversees shipping, receiving, and inventory management across U.S. locations, with occasional international coordination.Key ResponsibilitiesUtilize inventory and ticketing systems to perform device repairs, installations, and configurations with accuracy and efficiencySet up laptops, desktops, tablets, phones, and printers, ensuring proper cable management and organizationInstall applications and complete domain joins on Windows, Apple, and Android devicesPerform diagnostics, testing, and burn-in procedures on IT and POS hardwareTroubleshoot and repair a wide range of hardware, including printers, desktops, laptops, network equipment, mobile devices, and moreCreate and update configuration files and technical documentationSubmit warranty claims for applicable hardwareClean, prepare, and restore equipment following repair or testingProcess inbound shipments, verifying serial numbers and identifying originConfigure and package IT/POS equipment for deploymentFulfill work orders by preparing shipments using UPS and FedEx systemsUpdate ticket statuses in real time and provide shipment tracking and ETA detailsManage reverse logistics, ensuring timely return, refurbishment, or disposal of non-functioning equipmentProperly package hardware for storage or shipmentPerform cycle counts to maintain accurate inventory levelsAssist with vendor invoice review as neededMaintain inventory using FIFO (First In, First Out) practicesOccasionally travel locally to transport equipment, with rare out-of-area travel as neededPerform other duties as assignedPhysical RequirementsFrequent use of hand tools (50–75%)Occasional operation of pallet stackersAbility to stand or walk for extended periods (up to 75%)Ability to lift/carry up to 40 lbs. unassisted (up to 75%)Assist with team lifts for heavier items (less than 25%)Occasional bending, reaching, crawling, and climbingMinimal sitting (less than 25%)Occasional use of standard cleaning agentsMinimum QualificationsHigh school diploma or equivalent required; additional technical education preferredA+ Certification requiredAssociate degree or technical training preferredMinimum 6 months of hands-on hardware repair experienceStrong understanding of electronics and hardware diagnosticsAbility to follow detailed technical manuals and repair documentationSelf-motivated with the ability to work independentlyStrong attention to detail and follow-up skillsEffective written and verbal communication skillsAbility to stay focused and organized in a fast-paced, high-volume environmentStrong time management skills with the ability to prioritize multiple tasksAbility to operate a pallet stacker within 3 months of hireValid driver's license, auto insurance, and clean driving record requiredAbility to quickly learn company operations and business needs