Administrative Assistant

Job Description

Job Description

Transgender Health & Wellness Center (TH&WC)

Position Overview

The Transgender Health & Wellness Center (TH&WC) is seeking a dependable, organized, and team-oriented Administrative Support Assistant to provide day-to-day administrative assistance to our Directors and leadership team.

This is a hands-on support position designed to help Directors remain focused on managing their departments, staff, programs, and organizational responsibilities. The Administrative Support Assistant will complete routine administrative, clerical, organizational, and follow-up tasks as assigned.

The ideal candidate understands that no task is too small when it contributes to an organized and effective workplace. This position requires someone who is willing to help, follows directions, pays attention to details, completes assignments promptly, and can support multiple Directors with changing priorities.

Duties and Responsibilities

• Provide administrative and clerical support to Directors and other designated leadership staff.
• Assist Directors with routine tasks that allow them to focus on higher-level departmental responsibilities.
• Organize, scan, copy, upload, download, print, and file documents.
• Maintain organized electronic and physical records.
• Assist with data entry and updating spreadsheets, tracking logs, lists, and internal records.
• Prepare documents, forms, packets, folders, and other materials as requested.
• Assist with scheduling meetings, appointments, interviews, and other activities.
• Send routine emails, make telephone calls, and complete follow-up communications at the direction of leadership.
• Track assigned tasks, documents, signatures, deadlines, and outstanding items.
• Follow up with staff regarding paperwork, forms, records, or other information requested by Directors.
• Assist with collecting and organizing receipts, invoices, purchase documentation, and other administrative records.
• Help prepare materials for staff meetings, trainings, events, programs, and community activities.
• Assist with ordering, organizing, and maintaining office and program supplies.
• Run approved business-related errands when necessary.
• Assist with mail, packages, deliveries, copying, shredding, and general office organization.
• Help maintain clean, organized, and professional administrative work areas.
• Maintain confidentiality when handling employee, patient, financial, organizational, or other sensitive information.
• Work cooperatively with multiple Directors and departments.
• Prioritize assignments based on deadlines and direction from leadership.
• Communicate promptly when an assignment cannot be completed or additional information is needed.
• Complete other administrative and organizational duties as assigned.

Skills and Qualifications

• Strong organizational and time-management skills.
• Ability to follow written and verbal instructions.
• Strong attention to detail and accuracy.
• Dependable and consistent attendance.
• Ability to complete routine tasks without requiring continuous supervision.
• Comfortable supporting several Directors and managing multiple assignments.
• Basic computer skills, including email, Microsoft Word, Excel, electronic files, and internet-based systems.
• Ability to learn new programs and administrative processes.
• Professional communication skills.
• Ability to maintain confidentiality and use appropriate professional boundaries.
• Willingness to work as part of a team and assist where needed.
• Ability to work respectfully with transgender, gender-diverse, and LGBTQ+ employees, patients, and community members.

What Success Looks Like in This Position

A successful Administrative Support Assistant is someone Directors can confidently delegate routine work to and know that it will be completed accurately and on time. The purpose of this position is to reduce the administrative workload of leadership, improve organization, and help departments operate more efficiently.

This position does not supervise the Directors or make departmental decisions. It is a support role that works under the direction of organizational leadership and assists Directors in successfully carrying out their responsibilities.

TH&WC is a Trans-led organization serving transgender, gender-diverse, and LGBTQ+ communities. Employees are expected to demonstrate respect, professionalism, cultural competency, and genuine support for the communities we serve.

\nCompany Description

The Transgender Health & Wellness Center (TH&WC) is a community-based nonprofit organization dedicated to improving the health, well-being, and quality of life of transgender, gender-diverse, and LGBTQ+ individuals. We provide comprehensive services including housing assistance, behavioral health support, HIV prevention and care, case management, peer support, workforce development, and advocacy programs. Through culturally competent and affirming services, TH&WC works to reduce barriers, promote equity, and empower individuals to thrive in their communities.

Company Description

The Transgender Health & Wellness Center (TH&WC) is a community-based nonprofit organization dedicated to improving the health, well-being, and quality of life of transgender, gender-diverse, and LGBTQ+ individuals. We provide comprehensive services including housing assistance, behavioral health support, HIV prevention and care, case management, peer support, workforce development, and advocacy programs. Through culturally competent and affirming services, TH&WC works to reduce barriers, promote equity, and empower individuals to thrive in their communities.