Universal Banker I

Job Description

Job Description

Bonvenu Bank is seeking a dynamic, community-minded Universal Banker to join our team in Hammond, LA. In this versatile role, you will be the face of our branch, serving as an all-in-one financial partner for our local customers. By blending traditional teller services with personalized financial solutions, you will build meaningful relationships, guide clients through their banking journeys, and directly impact the growing Hammond community. If you are an adaptable professional with a passion for exceptional customer service and financial relationship building, we invite you to grow your career with Bonvenu Bank.

The Universal Banker serves as the primary point of contact and represents the Bank in a positive, professional manner to all customers, business clients, and visitors. This position is responsible for delivering excellent customer service, answering inquiries, and recommending tailored solutions for complex financial needs, such as Individual Retirement Accounts, commercial accounts, and lending services. Working collaboratively across departments to resolve customer inquiries and issues, the Universal Banker plays a pivotal role in daily retail operations and is uniquely positioned to identify and develop new business opportunities.

A stable work history establishing experience with understanding federal and state bank regulations, understanding bank operations, customer service, and working with confidential information is required. 

For consideration, please be sure to complete the application and attach your resume.

Requirements

High School diploma or equivalent

2+ years of Bookkeeping, Account Services or Universal Banking preferred

2+ years teller experience

1 + year of customer service and opening of retail bank accounts

Ability to function productively in a high volume and fast paced environment.

Excellent customer service skills.

NMLS qualifications met.

Duties and Responsibilities

Excellent people skills with high energy level and passion for delivering outstanding customer service.

Pro-active approach to offering digital products to customers. Advanced knowledge of all of the bank's electronic delivery channels, to include on-line and mobile banking set-up, treasury management products and services, as well as troubleshooting online/mobile banking issues for customers.

Open new accounts and services. Prepare the necessary documentation and issue disclosures

Maintain internal controls, obtain all required documentation to identify the customer and meet regulatory requirements

Consult loan applicants and collect loan applications & financial documentation

Assist customers with Individual Retirement Account services such as contributions and distributions. Open new IRAs and provide appropriate documentation

Assist with additional services and products such as safe deposit box access, ATM and debit card requests, check orders, compromised accounts.

Perform Teller duties as necessary including processing deposits, checks and payments, verifying cash and endorsements and issuing receipts. Count cash, balance transactions and teller drawer with a high level of accuracy

Assist customers with Interactive teller machines

Understand and review check endorsements and apply endorsement standards

Make sound decisions based on level of authority, the risk of the transaction and customer expectations, assist employees with approval authority needs within individual authority guidelines.

Understand and adhere to all applicable federal and state laws and regulations, including, but not limited to, the Bank Secrecy Act (BSA) and related anti-money laundering laws and Office of Foreign Asset Controls (OFAC)

Setup/unlock online banking for customers

Ability to travel and be flexible to work where needed in scheduled branch assignments

  Essential Tasks

Relationship and Business Development

Open new accounts, including compiling and preparing new account paperwork and applications.

Identify the unmet needs of current and potential customers and offer appropriate products and services.

Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.

Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).

Participate in community events to increase bank visibility and develop business opportunities.

  Customer Service

Assist customer inquiries and requests regarding current accounts.

Identify and inform customers of account status discrepancies and disputes and provide options to resolve.

Receive and process loan payments, record and issue transaction receipt.

Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record and issue transaction receipt.

  Essential Tasks

Relationship and Business Development

Open new accounts, including compiling and preparing new account paperwork and applications.

Identify the unmet needs of current and potential customers and offer appropriate products and services.

Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.

Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).

Participate in community events to increase bank visibility and develop business opportunities.

  Customer Service

Assist customer inquiries and requests regarding current accounts.

Identify and inform customers of account status discrepancies and disputes and provide options to resolve.

Receive and process loan payments, record and issue transaction receipt.

Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record, and issue transaction receipt.

This job has no direct supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation. This position requires travel within the Bank’s footprint.