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Customer Service Specialist

Artech Information Systems LLC

Customer Service Specialist Location: Fort Smith, AR - 72903 (Onsite) Duration: 3 months Contract Interview: 1 round in-person Work Schedule: Mon - Fri, 9 am - 9 pm, Occasional Saturday 9-2 Contract Duration: Strict 3-month contract from Oct 1st Jan 15th. Role Overview: Front Desk Customer Support Representative responsible for answering phone calls, scheduling appointments, and providing support in a fast-paced environment. Tools & Systems: Experience with Bookio/Salesforce/Outlook preferred but not mandatory as they will be providing training anyway. Manager specifically highlighted Salesforce usage; candidates with Salesforce familiarity will onboard faster. Domain Experience: Healthcare background is not required; open to candidates from other industries. Front Desk Duties: Handle appointments and inquiries. Support payments via self-service kiosks. Must be quick, active, and efficient in managing tasks. Appearance Policy: Uniforms are provided. Visible tattoos/piercings (nose, eyebrow, etc.) should be covered. Interview Process: May include Zoom or onsite interview(s). Could be 12 rounds, depending on manager's availability.

Vacancy posted 8 days ago
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