Customer Service Representative

Job Description

Job Description

We are seeking a dynamic and dedicated Customer Service Representative to join our vibrant team! In this role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service.

Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will drive positive experiences for clients. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. If you thrive on helping others and possess excellent communication abilities, we want to hear from you!

$40,000 - $45,000 per year

• Answer all customer phone calls regarding new orders, revisions, and delivery.

• Review and acknowledge all terms of orders to the customer.

• Purchase Order is contingent on the ability to fulfill requirements. This review does not include financial term negotiation. Acknowledge conflicts in requested delivery dates to the customer.

• Enter and maintain all order information in the MRP and SAP systems.

• Track down the status of present orders and releases when requested by a customer.

• Expedite and coordinate orders through scheduling and purchasing, as necessary.

• Inform Quality and Scheduling of all customer issues.

• Communicate and verify all order revisions to scheduling and purchasing.

• Other projects and tasks as requested.

• Three to five years of experience in a Customer Service/support role in a consumer services department within a consumer products goods manufacturer.

• Experience in a manufacturing environment.

• Good organizational skills.

• Expertise in Microsoft Excel, Pivot Tables, Access, Email, Systems (AS400, SAP, ERP’s).

• Excellent verbal and written communication.

• Highly organized and detail-oriented.

• Works well with minimal supervision and is motivated to excel.

• Detail-oriented, exceptional interpersonal and analytical skills, ability to work well independently from onset to completion of a project and as an active member of a team.

• Must work well under pressure.

• Basic math skills including the ability to add, subtract, multiply, divide in all units of measure and compute rates, ratios, percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes.

Olympic Petroleum Corporation is engaged in the development and production of lubricants, thermal transfer fluids, and related additives, including motor oil, coolants, antifreeze, engine, and fuel products geared toward OEM, professional, and end consumers. We provide a complete range of products used by consumers around the globe.