Receptionist

Position Title: Receptionist

Supervisor: Clinic and Compliance Director

Department: Front Office

Work Location: 11th Street Clinic

Supervises: Not Applicable

Date Effective: February 2023

POSITION SUMMARY:

The Receptionist is an administrative professional who serves as the gatekeeper for the patient centered medical home practice and other agency programs. The receptionist provides information and assistance to clients/community regarding agency services. The receptionist is responsible for administrative functions and interacts with people of all professional and socioeconomic levels.


ESSENTIAL FUNCTIONS:

Essential functions are duties that are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodations.

1. Demonstrates understanding/practice of confidentiality in performing tasks
2. Positively represent program through appropriate interaction, personal appearance, and attitude
3. Efficiently operates telephone switchboard to properly direct calls
4. Collects information in a thorough manner as applicable from clients/community
5. Participate in care team huddles to ensure all current registration information is complete and assist with pre-visit planning as indicated.
6. Maintains appointment book/scheduling as directed
7. Accurately provides information regarding program services
8. Maintains patient confidentiality at all times as required by 42 CFR and HIPAA. Safeguard healthcare consumer privacy and confidentiality with respect to communication, documentation, and data.
9. Use electronic health record to retrieve relevant information and to document care concisely.
10. Consider clinical and cost-effectiveness in decision making about the organization and delivery of services.

SECONDARY FUNCTIONS:

Secondary functions are duties, which are not exclusive of the position, can be performed by other positions; however, secondary functions are to be performed for the efficiency of Compass Community Health.

1. Completes clerical work as assigned such as typing, filing, generating reports
2. Performs any other duties as assigned by the Clinic and Compliance Director in collaboration with the Medical Director and Chief Executive Officer.
3. Establish and maintain effective working relationships with diverse individuals including patients, family members, and other providers.
4. Ability to explain to patients and family the roles and responsibilities of each team member and how they will work together to provide services.
5. Remain fluent in terminology pertaining to a healthcare setting.
6. Respect and respond to the leadership displayed by other providers in a healthcare setting or team.
7. Facilitate collaborative care by sharing relevant information with others through. communications that are authorized by the patient and are permissible under HIPPA and related laws, regulations, and policies.
8. Assess the nature of the patient's family and social support system that have an impact on healthcare.
9. Ensure the flow and exchange of information among the patient, family members and linked providers.
10. Assist in obtaining, filing, and sharing information in regard to referrals and other transitions in care documents.
11. Support patients in considering and accessing complementary and alternative services designed to support health and wellness.
12. Provide information, education, guidance and support to family members and other caregivers.
13. Establish and pursue individual and team-based improvement goals.
14. Foster and value diversity in terms of the composition of the team members in all roles.
15. Participates in Patient Centered Medical Home team meetings and quality improvement activities.
16. Establish and maintain effective working relationships with diverse individuals including patients, family members, and other providers.
17. Participates in data collection, review of respective outcomes reporting, as well as programmatic clinical audits and evaluation related to Patient Centered Medical Home initiatives and other quality programs as appropriate.

COMPETENCIES:

1. Knowledge/skill regarding office practices and procedures.
2. Skill in operating office machinery with speed and accuracy.
3. Effective communication and interpersonal skills with public and co-workers.
4. Demonstrates appropriate understanding of working with confidential material and situations.
5. Ability to understand and assimilate new information quickly.

MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE :

1. High School diploma or equivalent.
2. Prior experience in an office setting of at least one (1) year preferred and/or formal secretarial training including computer experience.
3. Maintains applicable agency trainings.