Crew Lead

Job Description

Job Description

The Crew Lead has the primary responsibility for managing shifts and conveying the Café Lola culture to his/her Crewmembers and guests. He/she should be a creative team player who likes to work hard, have fun, and show sincere dedication to Café Lola. He/she will be responsible for upholding Café Lola standards for the Crewmember and guest experiences.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Operationally Driven:  

• Lead “What We Do” on each shift; at Café Lola, “What We Do” is provide an elevated café experience through food and drink paired with a warm smile and industry leading service!  
• Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of the shift to include: cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Café Lola standards are being met in these areas; be a guest advocate communicating needs to Crewmembers to assure guest satisfaction during each shift; responsible for restaurants performance on and off scheduled shifts.
• Proactively manage your shift with KASADA, prep and administrative duties. 

People Management:  

• Coach, develop and train Crewmembers on proper Café Lola procedures on each shift; screen prospective Crewmembers to match Café Lola   job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and guest safety throughout the shift; manage and report all risk management issues per company standard; lead and support adherence to company uniform policy during shift.

Fiscally Fit:  

• Support management on all areas that impact the business to include: labor cost, waste monitoring, sales  and costs of goods; monitor management of daily cash procedures; provide accurate inventory and reporting data; provide a sense of urgency when handling all Crewmembers and guest situations to ensure a successful restaurant operation

Guest Focused:  

• Understand the purpose, rationale, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support the restaurant to remain guest focused; manages the team execution of the service steps at the guest level; manages the team expectation of food quality and delivery.  

QUALIFICATIONS:

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 18 years of age or older
• Minimum of 6 months of previous food service, retail or restaurant supervisory experience
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
• Takes initiative
• Has excellent verbal and written skills
• Is a brand ambassador both in and outside of the restaurant

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

• Ability to lead, motivate, and empower the Cane’s Crewmembers to higher levels of performance
• Ability to align Crewmembers with Café Lola  culture by balancing working hard and having fun.
• Ability to manage basic tasks and the restaurant’s Crewmembers
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action

BENEFIT/PERKS:

• Complimentary Team Member Meal & Drink while on Shift 
• 20% Discount off any item at any time