Senior Service Desk Tech III - Remote, Escalation Expert
Ntiva, Inc.
Mc Lean, VA
- Remote job
Ntiva, Inc. is hiring a Service Desk Technician III to manage elevated tickets from Tier 2 or Tier 3, delivering advanced first-touch resolution and strong customer communication. The role focuses on resolving complex issues, documenting processes, and preventing escalations in a fast-paced MSP environment. Based in the United States, the position is remote with potential travel; candidates must be located in DC, Maryland, or Virginia. #J-18808-Ljbffr Ntiva, Inc.
Vacancy posted 1 day ago
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