Support and Applications Engineer (Nuclear)

Job Description

Join the Future of Nuclear Innovation at Studsvik Scandpower!

At Studsvik, we're steering the next generation of nuclear energy through leading-edge software solutions, advanced engineering, and deep industry expertise. As a global leader in reactor physics and fuel management tools, we are committed to helping ensure safe, efficient, and sustainable nuclear operations. We're seeking enthusiastic, driven professionals ready to contribute to impactful projects at the forefront of nuclear technology. If you're looking to make a difference in a dynamic, collaborative environment — your future starts here.

Position Summary

The Support and Applications Engineer will serve as a key technical resource and point of contact for our customers, helping them to successfully use, troubleshoot, and optimize Studsvik Scandpower software and engineering applications.

This role will manage customer technical questions from initial inquiry through resolution through Zendesk, providing timely solutions. This role is responsible for diagnosing application and software issues by working closely with customers, software developers, product engineers, and other technical teams to identify solutions. The Support and Applications Engineer combines customer-facing technical support, engineering analysis, troubleshooting, and applications expertise. Responsibility also includes off-site and on-site training for customers to help them maximize the value of Studsvik Scandpower’s software products.

This position can be remote, however day-to-day work collaboration advantages will be found if the employee is located in any of the following locations: Idaho Falls, ID; Wilmington, NC; or Baltimore, MD.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Customer Technical Support

• Serve as a primary technical contact for customers with questions regarding Studsvik Scandpower software products and applications.
• Respond to customer support requests, investigate reported issues, and provide clear and timely technical guidance.
• Troubleshoot software functionality, application issues, input and output problems, and unexpected results.
• Reproduce customer issues when necessary and identify root causes or potential solutions.
• Provide workarounds, recommendations, and detailed instructions to help customers resolve issues.
• Document customer questions, reported problems, troubleshooting activities, and resolutions.
• Escalate complex or product-level issues to software development, engineering, or product management teams as appropriate.
• Follow issues through resolution and communicate status and solutions effectively to customers.

Software Applications Support

• Develop a strong working knowledge of Studsvik Scandpower's nuclear engineering software products and their applications.
• Help customers understand software capabilities, workflows, modeling approaches, and best practices.
• Assist customers with applying the software to real-world engineering and operational problems.
• Analyze customer models, inputs, outputs, and results to identify potential sources of problems.
• Provide technical recommendations for effective use of the software.
• Support software upgrades, new releases, and changes in functionality.
• Work closely with development and engineering teams to identify recurring customer issues and opportunities for product improvements.

Customer Training

• Develop and deliver technical training for customers, including introductory, advanced, and application-specific training.
• Conduct virtual and in-person training sessions, demonstrations, workshops, and technical presentations.
• Develop training materials, examples, exercises, and documentation.
• Adapt training content to customers' technical backgrounds, applications, and specific needs.
• Support customers in developing proficiency and confidence with Studsvik Scandpower software.
• Gather customer feedback from training activities and use it to improve future training and product documentation.

Internal Collaboration

• Collaborate with software developers, nuclear engineers, product managers, and other technical specialists to resolve customer issues.
• Communicate customer feedback and recurring technical challenges to internal teams.
• Contribute to software documentation, knowledge bases, FAQs, application notes, and other technical resources.
• Participate in software testing and validation activities, particularly from a customer and application perspective.
• Help identify trends in customer support requests that could lead to product enhancements, improved documentation, or additional training.
• Maintain current knowledge of relevant nuclear engineering methods, software capabilities, and industry practices.

*Travel: Travel expectations are flexible, but would likely be 40% or less and include international travel locations.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Nuclear Engineering, Computer Science, or a related technical discipline.
• Experience with engineering software, scientific computing, or technical software applications.
• Strong analytical and problem-solving skills with the ability to systematically troubleshoot complex technical issues.
• Excellent written and verbal communication skills.
• Customer-focused approach with strong interpersonal and relationship-building skills.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Strong organizational skills and ability to manage multiple customer issues and priorities simultaneously.
• Experience with nuclear engineering, reactor physics, thermal hydraulics, fuel performance, core analysis, or related nuclear applications.
• Experience supporting commercial engineering or scientific software.
• Experience delivering technical training to customers or internal teams.
• Familiarity with nuclear industry software and engineering workflows.
• Experience working with programming or scripting languages such as Python, MATLAB, Fortran, or similar tools.
• Experience analyzing complex numerical models, engineering calculations, or simulation results.
• Familiarity with software development, testing, version control, or issue-tracking processes.
• Previous experience in a customer-facing engineering or technical support role.
• Experience with ZenDesk is preferred, but not required.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

· This position typically involves sedentary work with physical demands that include sitting for extended periods, frequent computer and phone use, and repetitive hand and wrist movements such as typing and mouse navigation. Employees may also be required to lift and carry light objects, such as files or office supplies, and walk short distances within the office. The work environment is generally indoors in a climate-controlled setting with standard office equipment and moderate noise levels. Work may be performed in shared or individual workspaces, and remote or hybrid arrangements may be available. The role may also involve periods of high focus or stress, especially when managing deadlines or multitasking.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.