Business Analyst II ReLo, BASIC

We are seeking an experienced Business Analyst to spearhead strategic initiatives focused on performance optimization across the Reverse Logistics organization. The ideal candidate will leverage advanced data analytics capabilities develop sophisticated reporting frameworks and conduct comprehensive root cause analyses to eliminate variation in the network. This role will be instrumental in driving operational excellence by identifying and eliminating process variations through data-driven insights and implementing scalable solutions across the network.

The ideal candidate should possess exceptional communication skills strategic acumen and a proven track record in data analytics. They should demonstrate the knowledge of query languages (SQL Postgre Sql Sqlite ect) Object oriented languages (Python) Advanced Data Analytics AWS experience and Quicksight dashboard development. We seek an individual with a strong commitment to operational standardization and continuous process improvement. The successful applicant will be adept at translating complex data insights into actionable strategies and implementing them across diverse teams. Candidates who thrive on solving multifaceted challenges and have a passion for optimizing large-scale logistics operations are strongly to apply.

The Insights Business Analyst will serve as a key strategic partner collaborating with cross-functional stakeholders to deliver actionable operational intelligence and drive performance excellence. This role encompasses developing and implementing sophisticated yet intuitive reporting frameworks that enable data-driven decision making while synthesizing complex operational data into clear actionable insights for senior leadership. The position requires identifying opportunities for standardization and process optimization across the network leading strategic initiatives to eliminate operational variance and enhancing performance consistency. 25% travel is required.

Key job responsibilities
Key job responsibilities
1. Drive the development implementation and scaling of standardized processes policies and best practices across the organization.
2. Provide expertise to align the standardization program with evolving policies and coordinate rollouts.
3. Develop scalable strategies to roll out standardized processes across the network addressing roadblocks and optimizing the approach using data insights.
4. Interacting with Databases and Datasets to interpret data to conduct root cause analysis
5. Collaborate with cross-functional teams to ensure successful implementation and adoption of standardized processes and policies.
6. Create of utilize various reporting mechanisms to partition data into easily digestible visual for downstream customers

About the team
Reverse Logistics (ReLo) encompasses all operations related to the reuse of products and materials. Unlike Forward Logistics which moves products from Fulfillment Centers (FCs) to customers ReLo works backwards and moves products from customers hands to returns centers to be resold as new returned to vendors resold as used liquidated donated recycled or destroyed. Amazon processes inspects evaluates and disposes of products into different channels to generate recovery to offset the cost of returns.

The BASIC teams vision is to drive standardization continuous improvement and effective change management across the ReLo network. The Insights program benchmarks ReLo sits performance to provide insights and actions to Operations.

- 3 years of tax finance or a related analytical field experience
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience with the AWS platform web services software development or related technologies
- Experience leveraging AI to draw business insights

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 74300.00 - 130100.00 USD annually
USA KY Shepherdsville - 66900.00 - 117000.00 USD annually
USA TN Nashville - 66900.00 - 117000.00 USD annually
USA TX Dallas - 74300.00 - 130100.00 USD annually
USA WA Bellevue - 82700.00 - 130100.00 USD annually

Required Experience:

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