Senior QA test Engineer (IVR)

POSITION

Senior QA test Engineer (IVR)

Hybrid: Phoenix AZ OR Walnut creek CA

• Candidate should be comfortable testing any IVR platform
• Strong manual IVR testing is more important initially
• 100% manual testing to begin

Key Responsibilities

• Feature and Functionality QA: Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio,
• Defect Management and Communication: Accurately communicate test results to vendors and internal stakeholders, including logging defects, tracking issues in project management tools (Jira, Rocketlane, or similar), and keeping the Product Manager informed on all status updates.
• Diverse Telecom Testing: Partner with the Product Manager and Telecom engineers during sprint planning to execute testing for a variety of Telecom initiatives, such as new call flows, prompt changes, auto-dialers, and IVRs for adjacent lines of business (e.g., SmartHome).
• Process Improvement & Documentation: Drive the refinement of testing best practices. Ensure testing tasks are clearly outlined in Jira and that all new code is independently validated.
• Lead and facilitate all testing meetings, clearly defining goals and documenting outcomes. This includes:
  1. Building and maintaining a backlog of test membership accounts and determining specific use cases across all environments (Dev, Pre-Prod, Production).
  2. Documenting precise and accurate, step-by-step processes, specifying testing environments (e.g., Chicago, Las Vegas data centers), phone numbers, and expected outputs.
  3. Assigning testers and coordinating the recording of expected vs. actual outcomes.
  4. Owning the final testing documentation delivered to the Change Approval Board (CAB) as part of the change management and approval process.
• Downstream System Validation: Verify and incorporate downstream systems into comprehensive test plans. Ensure data reliability is maintained across integrated platforms. For example:
• Test Automation Management: Serve as the owner and primary operator for the Cyara Velocity testing tool, managing automated regression testing for the Replicant IVR as a core component of the overall QA strategy. Start daily execution of the test automation scripts.

• New Technology Adoption: Actively participate in the testing and implementation of emerging Telecom technologies and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration. Cyara/Velocity knowledge is a nice-to-have .
• Current moving from Avaya to Gensys (Not must have)